BookvipReviews of bookvip.com

200 S Biscayne Blvd. Suite 2790, Miami, Florida

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4.1/ 5

Great

662 reviews

Bookvip4.1Great

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About Bookvip

Bookvip.com is an American travel agency headquartered in Miami, Florida with additional offices in Asia and Dominican Republic. The company is the leader in discounted vacation promotional packages and is also one of the fastest growing travel companies in North America serving over 1 Million customers per year. Bookvip.com offers 24 hour, 7 day per week service for its clients and are available before, during and after their trip. The company has an A+ rating with the Better Business Bureau and strives for 100% customer satisfaction. The company now has more customer video reviews than any other travel website in the world. The videos can be viewed on the Bookvip.com website under the navigational tab titled Customer Video Reviews. http://bookvip.com/sitereviews

Bookvip (bookvip.com) has 662 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.

Also known as: bookvip.com
Website: bookvip.com
Category: Activities & Tours
Location: Miami, Florida
Listed on The Fair Hearing: 2026

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Mar 28, 2018

Resorts do NOT make the rules for Bookvip

I take issue with Mr Colligan stating that the resorts they use set the requirements. We booked with Bookvip to book a resort in Mexico and had paid our costs and fees, and got confirmation. When the US State Department issued a Traveler Warning for this Mexican location we called and asked for a change to another location. Yes, we were told and we chose a location in another country. We received our confirmation call, gave information they asked for and was told everything was OK. I asked about an extra charge at that call, and was told I would be called back with the answer. The following day we booked our airfare. After nearly a week with no response to my question I called back. At that time I was told my wife and I were NOT eligible to use the promotion due to us being too old (68). We were also told we could not attend, could not get a refund, and if we did want to go we would have to pay a lot of extra money to do so. I spent hours talking to Bookvip agents only to be told over and over the same thing; It is the policy of the resorts we represent. I contacted the Resort Hotel directly and asked why we could not go to their resort, only to be told "We do not discriminate on age or any other things" and that we were welcome at any time. BTW, I told the resort agent this is what Bookvip stated, that the resort made the "rules". The resort agent told me it was NOT their policy. We forfeited our $900 airfare. BTW, Bookvip is part off a multi-group marketing scheme; Bookvip markets the packages, takes the money, then hands the booking off to other companies who make the phone calls (time share operations). The Time Share operation makes the policy on the package rules. The time share operation then negotiates with the resort. You are NOT dealing with the resort/hotel, but a many armed scam octopus.

By Don S.

Response from Bookvip· Mar 28, 2018

Hello Don, Thank you for your feedback. I am sorry we could not accomodate you at an alternate location. All our first time visitor promotional packages are sponsored by the vacation club division of the resort. You are absolutely correct there are no requirements if you pay the regular retail rate to the hotel division. However, the reason the promotional packages are up to 80% off is because these first time visitor packages are sponsored by the hotel's vacation club division. The hotel's vacation club division subsidizies the discounted rate in exchange for meet their eligibliity requirements and attending the resort preview. The resort's vacation club division set the eligiblity requirements not BookVIP.com. You can contact me directly at [email protected] BookVIP has over 3.8 Million followers on Facebook and have sent over 1,000,000 people on our first time visitor vacations. We now have over 26,000+ customer video reviews on Youtube "saying why we are the best", more than any other travel company in the world. http://bookvip.com/sitereviews. Here is video explaining How BookVIP Works And Why We Are Able To Offer Packages At 70% Off https://youtu.be/8xvEe7L3v4E James Colligan Owner BookVIP.com

Bookvip reviews

Showing 124 reviews with 1 star · Clear filters

Jun 22, 2018
scam
call them, if they can't answer your questions they will just hangup. so unprofessional. read all reviews, how fake they are other than bad reviews...
By tm
Response from Bookvip· Jul 4, 2018
Hello TM, Thank you for your feedback. Please contact me directly so can look into your call issue as we have a call center in 3 different countries open 24/7 365 days a year. . BookVIP is the leading provider of first time visitor promotional packages in the world. The reason the packages are up to 80% off the retail rate is because the resort's are sponsoring the first time visitor discount for meeting the resort's eligiblity requirements. Please contact me directly [email protected] BookVIP has over 3.8 Million followers on Facebook and have sent over 1,000,000 people on our first time visitor vacations. We now have over 26,000+ customer video reviews on Youtube "saying why we are the best", more than any other travel company in the world. http://bookvip.com/sitereviews. James Colligan BookVIP.com Owner
Mar 28, 2018
Resorts do NOT make the rules for Bookvip
I take issue with Mr Colligan stating that the resorts they use set the requirements. We booked with Bookvip to book a resort in Mexico and had paid our costs and fees, and got confirmation. When the US State Department issued a Traveler Warning for this Mexican location we called and asked for a change to another location. Yes, we were told and we chose a location in another country. We received our confirmation call, gave information they asked for and was told everything was OK. I asked about an extra charge at that call, and was told I would be called back with the answer. The following day we booked our airfare. After nearly a week with no response to my question I called back. At that time I was told my wife and I were NOT eligible to use the promotion due to us being too old (68). We were also told we could not attend, could not get a refund, and if we did want to go we would have to pay a lot of extra money to do so. I spent hours talking to Bookvip agents only to be told over and over the same thing; It is the policy of the resorts we represent. I contacted the Resort Hotel directly and asked why we could not go to their resort, only to be told "We do not discriminate on age or any other things" and that we were welcome at any time. BTW, I told the resort agent this is what Bookvip stated, that the resort made the "rules". The resort agent told me it was NOT their policy. We forfeited our $900 airfare. BTW, Bookvip is part off a multi-group marketing scheme; Bookvip markets the packages, takes the money, then hands the booking off to other companies who make the phone calls (time share operations). The Time Share operation makes the policy on the package rules. The time share operation then negotiates with the resort. You are NOT dealing with the resort/hotel, but a many armed scam octopus.
By Don S.
Response from Bookvip· Mar 28, 2018
Hello Don, Thank you for your feedback. I am sorry we could not accomodate you at an alternate location. All our first time visitor promotional packages are sponsored by the vacation club division of the resort. You are absolutely correct there are no requirements if you pay the regular retail rate to the hotel division. However, the reason the promotional packages are up to 80% off is because these first time visitor packages are sponsored by the hotel's vacation club division. The hotel's vacation club division subsidizies the discounted rate in exchange for meet their eligibliity requirements and attending the resort preview. The resort's vacation club division set the eligiblity requirements not BookVIP.com. You can contact me directly at [email protected] BookVIP has over 3.8 Million followers on Facebook and have sent over 1,000,000 people on our first time visitor vacations. We now have over 26,000+ customer video reviews on Youtube "saying why we are the best", more than any other travel company in the world. http://bookvip.com/sitereviews. Here is video explaining How BookVIP Works And Why We Are Able To Offer Packages At 70% Off https://youtu.be/8xvEe7L3v4E James Colligan Owner BookVIP.com
Mar 20, 2018
I would give no stars if possible
I would give no stars if possible. They are a bait and switch company that lies to get your money then tries to keep it without giving you anything in return!! Save yourself a huge headache and a chunck out of your bank account and stay away from BookVIP.com!!
By Tammie
Response from Bookvip· Mar 21, 2018
Hello Tammie, Thank you for your feedback. BookVIP is the leading provider of first time visitor promotional packages in the wrold. The reason the packages are up to 80% off the retail rate is because the resort's are sponsoring the first time visitor discount for meeting the resort's eligiblity requirements. The resort's set the requirements not BookVIP.com We were informed by the resort you had previously visited them on a promotional package before therefore not eligible for the promotional rate. Our supervisor has been trying to reach you to resolve the issue. You can contact me directly [email protected] BookVIP has over 3.8 Million followers on Facebook and have sent over 1,000,000 people on our first time visitor vacations. We now have over 26,000+ customer video reviews on Youtube "saying why we are the best", more than any other travel company in the world. http://bookvip.com/sitereviews. James Colligan BookVIP.com Owner
Feb 14, 2018
Dates not available.
Could never get dates that I wanted. Was told they needed 7 days advanced notice. I gave them at least a month and was told nothing was available until after April 1st (11/2 months later). They did finally refund me.
By Lori J.
Response from Bookvip· Feb 15, 2018
Hi Lori, Thank your your email and feedback. BookVIP is the largest provider of promotional packages in the world. You orginally called us on 2/10 for check in for 2/14 - 2/19. All of the first time visitor promotional packages need at least 7 days advance booking notice as the resort needs to time to verify that each reservation meets the elgibility requirments since they are subsidzing the cost of the room which is why the rooms are 77% off the retail rate. You then called back to book in March which is is Spring Break, the busiest time of the year. For booking dates in March we recommend you book further in advance as eveything is based on availability. Unfortunately, your dates were unavailable for that resort so as you mentioned we refunded you. We have over 3,8 Million followers on Facebook and most customer video reviews in the world. We have sent over 1,00o,000 people on vacations and more actual customer testimonial reviews than any other travel web site http://bookvip.com/sitereviews. Again, we just recommend for the busiests times of the year you book far in advance to guarnatee availability which is why we offer up to 12 months advance booking. If you like to travel with us in the future, please reach out to me [email protected] and Ill help personally assist you in booking and help make amends for any inconvenience. Here is video explaining How BookVIP Works And Why We Are Able To Offer Packages At 70% Off https://youtu.be/8xvEe7L3v4E James Colligan Owner BookVIP.com
Jan 17, 2018
BEWARE OF FALSE ADVERTISING.
BEWARE OF FALSE ADVERTISING. I used BookVIP to book a trip to Mexico with my husband in December 2017. We called in to book over the phone with a rep, and she mentioned the name of the resort which matched with the photos we saw on BookVIP's website. We were happy with our booking until our email confirmation came in and we saw that we were booked into a 2 star hotel out in the forest instead of the 4 star resort by the beach that the website and the rep had told us we were booking. Throughout our communication with bookVIP over the span of a week, no one apologized, offered to help us upgrade/change or seemed concerned that were were mislead through false advertising. Our flights were booked and paid for so there was no option to cancel, and we had to pay extra out of our pockets to make sure we were not staying at the 2 star resort they booked us into. A lot of time and money was wasted. I managed to speak to the Supervisor Gretta who ultimately told us it was our own fault this mistake was made and refused to help or compensate us in any form. This is was the absolute WORST experience my husband and I have ever had while booking a trip. This is the FIRST AND LAST TIME I am ever using BookVIP. I urge those who are considering to use them to please book elsewhere and save yourself from a ruined vacation. It is not worth any amount of money you will ever save. Edit: As a testament to their grossly lacking customer service and communication, they’ve replied to this comment with a canned response that continues to ignore and disregard a customer that has been lied to and cheated. Further evidence to NEVER EVER USE THIS WEBSITE.
By RT
Response from Bookvip· Jan 17, 2018
Thank you for your valuable feedback RT. As an update, please contact me directly so can look up reservation as you cant look up by just the initals RT. If you are going to post a negative review it would be helpful if you used your real name so we could address the situation or contact us directly as I stated below As the fastest growing travel company in the world we sometimes make mistakes. However, we use this forum for both positive feedback and areas where we need to improve. Please contact me directly [email protected] so can look directly into your issue and make amends for any inconvenience. Here is video explaining How BookVIP Works And Why We Are Able To Offer Packages At 70% Off https://youtu.be/8xvEe7L3v4E We have sent over 1,00,000 people on vacations and more actual customer testimonial reviews than any other travel web site http://bookvip.com/sitereviews James Colligan Owner BookVIP.com
Sep 21, 2017
BookVIP Scammers
One star for unexceptable experience is exactly right. Bookvip has $830 of our hard-earned money and refuses to give us a refund or allow us to use our "credit" for another trip until we pay them another $200 and the resort another $30. I receive 2-3 calls per week insisting that I owe them additional money because we changed our dates twice, which we didn't. They are liars and crooks. Don't spend your hard-earned money with this company!! BEWARE OF THE BOOKVIP SCAM.
By M W.
Response from Bookvip· Sep 22, 2017
Hello M West. Thank you for your valuable feedback. As the fastest growing travel company in the world we sometimes make mistakes. However, we use this forum for both positive feedback and areas where we need to improve. Please contact me directly [email protected] so can look directly into your issue and make amends for any inconvenience. Here is video explaining How BookVIP Works And Why We Are Able To Offer Packages At 70% Off https://youtu.be/8xvEe7L3v4E We have sent over 1,00,000 people on vacations and more actual customer testimonial reviews than any other travel web site http://bookvip.com/sitereviews James Colligan Owner BookVIP.com
Sep 16, 2017
From the start this entire experience …
From the start this entire experience has been a nightmare..... Between the dishonesty and the rude staff this is the first and definitely the last time I will ever use them..... Meanwhile I am now in Florida trying to find accomodations because of trying them out in the first place! Wish 0 stars were an option
By Janelle D.
Sep 4, 2017
THIS IS AN HONEST WARNING!
Just paid for my activation for a bookVIP voucher and the first call to take my $100 was fine. Afterwards it's been a complete nightmare. This company takes your money, and will not let you do anything until the refund period is up. Communication is childish. They have ZERO managers working. You can never get a hold of the first person you talked to. There are hundreds of terrible scammed reviews all over travel sites about BookVIP. I am very unsatisfied with this companyand STRONGLY suggest people to STAY AWAY! They do not strive for great customer service or convenience. THEY WANT YOUR MONEY! Don't be stupid. This is an honest warning.
By Last C.
Response from Bookvip· Sep 4, 2017
Thank you for bringing this to my attention as that is definitely not the level of customer service we strive to delver. As the fastest growing travel company, we do make mistakes and with the recent hurricane we have been working around to the clock to reschedule and cancel reservations. Please contact me directly [email protected] so can look directly into your issue. Here is video explaining How BookVIP Works And Why We Are Able To Offer Packages At 70% Off https://youtu.be/8xvEe7L3v4E We have sent over 1,00,000 people on vacations and more actual customer testimonial reviews than any other travel web site http://bookvip.com/sitereviews James Colligan Owner BookVIP.com

BookvipReviews of bookvip.com

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About Bookvip

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BookvipReviews of bookvip.com

Rating distribution

What customers rate

Bookvip reviews

scam

Resorts do NOT make the rules for Bookvip

I would give no stars if possible

Dates not available.

BEWARE OF FALSE ADVERTISING.

BookVIP Scammers

From the start this entire experience …

THIS IS AN HONEST WARNING!

About Bookvip

More in Activities & Tours, Florida

Kuoda Travel

Always Croatia

Art In Voyage

Airtripmasters

Bookvip reviews

scam

Resorts do NOT make the rules for Bookvip

I would give no stars if possible

Dates not available.

BEWARE OF FALSE ADVERTISING.

BookVIP Scammers

From the start this entire experience …

THIS IS AN HONEST WARNING!