Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
471 reviews
Bob's WatchesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Bob's Watches is the world's first and only pre-owned luxury watch retailer where consumers can buy, sell, and trade certified authentic timepieces at true fair market value. With over 25 years in business, the company has grown into one of the largest and most trusted names in the pre-owned luxury watch industry.What sets Bob's Watches apart is a commitment to pricing transparency: the company openly publishes both buy and sell prices for every model, so customers on either side of a transaction can be confident they are getting a fair rate. Dealers, collectors, and everyday consumers rely on its real-time published pricing guide to determine accurate market values.While the company specializes in Rolex, Bob’s Watches also carries an extensive in-stock inventory of from other iconic brands including OMEGA, Patek Philippe, Cartier, Audemars Piguet, Tudor, Breitling, and more. Every timepiece undergoes rigorous inspection and authentication to guarantee it is 100% genuine, and watches are carefully serviced and restored before being listed for sale. Orders ship overnight at no additional cost, and sellers receive payment the same day their watch is processed.Bob's Watches has built its reputation on exceptional customer service, with a knowledgeable and dedicated team that guides buyers toward the perfect timepiece, and ensures sellers receive full market value quickly and securely. The company maintains a BBB A+ rating and has been featured in leading publications including Forbes, GQ, Robb Report, and The Hollywood Reporter. Whether you are purchasing your first Rolex, adding to a growing collection, or looking to sell a luxury watch with confidence, Bob's Watches delivers a seamless, trustworthy experience backed by over two decades of expertise in the pre-owned watch market.
Bob's Watches (bobswatches.com) has 471 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 393 reviews with 5 stars · Clear filters
Watch was shipped overnight. Care as advertised, will not have any hesitation doing business with Bobs again.
By Joseph J.
Response from Bob's Watches· Aug 7, 2024
Hi Joseph - Thank you for taking the time to leave us a review. We are thrilled to have earned your continued business and look forward to assisting you with all your future pre-owned luxury watch needs. Please contact us at 800-494-3708 if there is anything else we can assist you with.
Bob's Watches more than lived up to my expectations. My Omega 300M Seamaster JB 60th Anniversary arrived next day as promised and exactly as advertised.
By SIr Terence S C H.
Response from Bob's Watches· Aug 7, 2024
Hi there - Congrats on the pre-owned James Bond Omega! Many of us here at Bob's Watches were excited when that watch came in. It looks so great on that Milanese bracelet! We hope you enjoy it! In the meantime, please contact us at 800-494-3708 if you have any questions about your watch or if there is anything else we can assist you with.
Ordered on a Thursday, on my wrist by Friday! Seamless transaction and fast shipping, I would definitely recommend Bob’s to anyone looking for a watch.
By Vladimir
Response from Bob's Watches· Aug 7, 2024
Thanks for the positive feedback, we really appreciate it! We're so happy to hear that we could get your new pre-owned watch on your wrist the very next day! That's what the Bob's Watches customer service is all about! We hope you enjoy your new timepiece. Please get in touch with us at 800-494-3708 if there is anything else we can assist you with.
Excellent timepiece. Exceptional customer service. Highly recommend it to anyone.
By Andriy A.
Response from Bob's Watches· Aug 7, 2024
Thank you for the positive review and glowing recommendation. We appreciate it and your continued business! Please call us at 800-494-3708 if there is anything else we can assist you with.
My second purchase from Bob’s Watches. Just happened to check inventory offerings after receiving an email from Bob’s Watches entitled “Hundreds Of Pre-Owned Watch Arrivals Just Landed” and saw the watch I’ve been keeping an eye out for since one was bought out from under me at a Rolex retailer in St. Thomas earlier this year. I placed the order on line without having to talk to anyone and the watch arrived in perfect, as-advertised condition within 38 hours of ordering it. The watch was rated excellent and was absolutely flawless with the box and all papers perfectly intact. I have been well pleased with each watch and both purchase experiences from Bob’s Watches.
By Cary S.
Response from Bob's Watches· Aug 7, 2024
Hi Cary - Thank you for your continued business. It has been a pleasure to help you find the perfect timepieces for your collection, including the Rolex you missed out on in St. Thomas. Making the transaction effortless and secure is just the icing on top of the cake! We hope you enjoy your new watch and look forward to many more years of helping you buy, sell, and trade pre-owned luxury watches: 800-494-3708
This is a big purchase when you are trading in two Rolex watches to upgrade to another Rolex. I had never done business with a non-official Rolex jeweler before. I had a lot of questions and Robinson responded quickly to each one. I would not hesitate to do more business with Bob’s watches. Overall great experience.
By Kevin P.
Response from Bob's Watches· Aug 7, 2024
Hi Kevin - Thank you for trusting Bob's Watches! It was a pleasure to assist you with trading your Rolexes for a new pre-owned Rolex. We hope you enjoy wearing it for many more years to come! Please get in touch with Robinson and the rest of the Bob's Watches team if there is anything else we can assist you with: 800-494-3708
I purchase a Tudor BlackBay. It came in fast and better condition than expected! Also Kayla H. Was very helpful and sent me extra photos before purchase. Great communication!
By Dennis F.
Response from Bob's Watches· Aug 7, 2024
Hi Dennis - Congratulations on the pre-owned Tudor Black Bay! What an exceptional addition to any watch box! We hope you enjoy it. Please do not hesitate to contact us at 800-494-3708 if you have any questions about your new watch or if there is anything else we can assist you with.
Shane was so helpful and knowledgeable about the watch I was selecting. I was a little anxious placing an order over the phone for a watch I had not seen in person, but he dealt with my concerns. My son loved his watch. I highly recommend Bob’s Watches and Shane Nasarian!
By Lisa
Response from Bob's Watches· Jul 25, 2024
Hi Lisa - Thank you for trusting Shane and the rest of the Bob's Watches team with such an important investment. We hope your son loves his new pre-owned watch. Please let him know that he can contact our team at 800-494-3708 if he has any questions about his new timepiece.
