RapunzelReviews of bobleisure-canada.com

Ordered a sweater for my husband (Christmas gift) on December 12 2024 ($387.95 USD). It arrived relatively quickly from Germany (DHL) within time frame specified. Good quality sweater, not a great fit/ style for my husband so I returned the sweater according to all the directions on Bobleisure website + at my cost ($120.00 USD wow!) Anyway, have not heard anything for a few weeks now, attempted to contact Bobleisure through website contact email and could not proceed due to multiple “captcha-field errors/attempts. There is no telephone number or other email listed. So here I am right now, out $407.95.

Ordered a crankset/power meter from them. I get a notification that order was cancelled. No follow up from the company, so I email them after a few days to inquire what is going on. They said they will send. Days later they send me the wrong item. Spent weeks dealing with them, response time is one email per day (if lucky) and they are still unclear in how they are going to deal with it. Very confusing whether they will refund me or send me the replacement part as they said they don't have it in stock. I asked for a refund a week ago and still have not received anything or confirmation that they will do so. It's been almost a month since I placed the order and still dealing with it now. Complete nightmare dealing with these guys. DO NOT BUY FROM THEM!

Pro’s • They do have great prices and the product I received was legit. • Shipping products to Canada was acceptable, 5-7 business days is to be expected. Con’s: • Understand that you will have to pay import fees and there is no way to know up front what will be that amount. • Customer service response time is slow, nonchalant and not transparent. • Return fees to Germany are at your expense. • It’s unclear how many employees are behind this brand and how serious they are about offering solid customer service. I unfortunately ordered the wrong size and I attempted to return the package from Canada to Germany. • After advising them about the return, they reassured me about how to proceed and I followed every step exactly as described in their FAQ about returns. • Shipping fees with Canada post was 80$ with a tracking number, and although I declared the amount for the jacket I paid, apparently there were import fees when the package re-entered Germany and arrived at the German post office. • Customer service representative never accepted the return since it encountered import fees (no proof was provided). • I offered to pay for the import fees at numerous times, but the customer service rep never clearly acknowledged my offer. The final email they sent me was: “Unfortunately, no luck. You will receive a label for the return. Unfortunately it will take a while.” Bottom line: Bob Leisure customer service is shady at best and you have absolutely NO LEVERAGE. Encourage your local Canadian shops! Customer service is worth the price difference!