Excellent customer service
Excellent customer service! Had an issue, they answered calls and emails then sent me a new product. Thank you!!
By William G.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
20 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MEET BOB & BRAD"The Two Most Famous Physical Therapists on the Internet"Physical Therapists Bob Schrupp and Brad Heineck have over 60 years of combined experience in the physical therapy field. We started our YouTube channel in 2011, and strive to offer the best "get fit, stay healthy, and pain-free" information directed toward people 0 to 101 years old. We try to add a twist of our humor into each video in our quest to be the "Most Famous Physical Therapists on the Internet" In our opinion of course!!!
Bob and Brad (bobandbrad.com) has 20 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 14 reviews with 5 stars · Clear filters
Excellent customer service! Had an issue, they answered calls and emails then sent me a new product. Thank you!!
By William G.
Such a great friendly company as they dealt with my broken massage gun quickly and efficiently by offering me a replacement without fuss. Very happy with the outcome.
By Puspa B.
I buy the Bob and brand elastic bandas. Their are great and strong, very good quality material. Also I experince a problem with one band and they solve it inmediatly, and send me more than one replacement. The customer service is fast and more than helpful.
By Juan Manuel T.
I reached out to Bob and brad regarding an issue I had with one of their products. They were super responsive. They corrected the issue much faster than i anticipated. I would recommend there products and know that they stand behind there products with strong customer service.
By Steve
Great customer service! Love the massage boots with heat!
By Sherri J.
Absolutely excellent customer service. I had an issue with one of their products and worked with me to get things sorted out. They went above and beyond my expectations and highly recommend their products and services. Special shout out to Ava C. for her excellent customer service and communication throughout the entire process.
By Mark N.