My device broke
My device broke. Within days a new one was on the way to me. Outstanding customer service !!! Outstanding products !!!
By GM D.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
275 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Boundless Technology has been manufacturing vaporizers since 2016 with a focus on providing high quality wax vape pens and dry herb vaporizers. We always strive to create innovative technology that keeps portability, subtlety, and effectiveness at the forefront. Every vaporizer we sell is backed by a 3 year warranty for peace of mind.
Boundless Technology (bndlstech.com) has 275 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 188 reviews with 5 stars · Clear filters
My device broke. Within days a new one was on the way to me. Outstanding customer service !!! Outstanding products !!!
By GM D.
Very prompt service very pleased.
By ROBERT K.
Solid product and quick delivery. I appreciate that someone called me to make sure my address was correct. Love the company and am committed to trying out more boundless tech gear. 🤙🏼
By Jon
These really are great. They don’t bother either of my dogs. We recommended to our families and now we’re recommending it to you!
By B T.
Great experience dealing with this company. Love the product, and the customer service I experienced was top notch. I lost the lid for my pen and emailed Eric Chavez to see if I could get a replacement. He said sure, it’s on its way. When it arrived, it wasn’t just the lid, but a replacement pen. Thanks, Boundless, for going above and beyond!
By Angela M.
Helped me with my warranty on my vape couldn't be happier
By Nicholas M.
Love Terp Pen but poor/no warranty support. Product failed after 2 months, OK stuff happens. Open a warranty claim ticket. Received a quick reply saying you had everything for my warranty claim then—nothing. I get an email saying it shipped a week later. When I track the package all is says is a label was made, waiting to receive product from shipper, 2 week later. I call, no one answers the phone. I email, all I get is auto responses. What's up Boundless Tech? Are you gonna ship my new pen or what? I was a real fan of the product, not so much now, but would love to change my mind—if someone real would get back to me. 03/22/21 Update: I have changed my rating from a 2 stars to 5 stars. I was personally contacted by the Director of Product Development to make sure I had received the replacement Terp Pen. Still love this product, convenient, easy to use, discreet—and now I can say great support.
By dbhdbh
Goed bedrijf met een goede service en klantensupport via mail, maar ook op social media zeer goed te bereiken en snel antwoord. Over de kwaliteit van de vaporizers als het om kruiden vapes of de terppen gaat niets te klagen. Werkt zoals het hoort en je kunt zien en voelen dat het om goede materialen gaat wat ze hebben gebruikt. Al met al een grote fan haha
By Bladed V.