No customer service...no way to return
No customer service...no way to return. Go somewhere else.
By Fb
Monday, November 9, 2026 · Customer reviews of US businesses

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693 reviews
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Shop luxury fashion at exceptional prices, with a curated selection of designer apparel, shoes, handbags, and accessories from Valentino, Gucci, Prada, Jimmy Choo, and more.Experience seamless shopping, fast shipping, and customer-first service while elevating your wardrobe with luxury at a great price.
Bluefly (bluefly.com) has 693 customer reviews on The Fair Hearing, with an average rating of 3.0 out of 5.
Showing 285 reviews with 1 star · Clear filters
No customer service...no way to return. Go somewhere else.
By Fb
Your phone customer service sucks very rude employees will not be ordering through you anymore was told wrong information and everything
By Tesha
Response from Bluefly· Aug 30, 2018
Hello Tesha, Thank you for your feedback! We are sorry to hear that we've let you down, thanks very much for calling that out. We are working on some retraining techniques and improving the overall customer experience is priority. If you ever find yourself in need some assistance please do not hesitate to email or call . You may contact us at 877.258.3359 / [email protected] -Bluefly Customer Service
Placed order. Never heard a thing. Amazon sent email saying Amazon Pay was activated. Thought about it weeks later and jumped through several hoops to contact Blufly. Rep said she would check into it and get back to me. Never heard. Awful transaction. Awful communication.
By Kuilima
Never received my package and when I reached out to a rep they gave me a tracking number and again I followed up and never got a response. I spent close to $300 for it not to be received and to not get a response. The last time I shopped with the company I spent 5k. Not a happy customer.
By Erica
I did not receive the correct item, nor was the proper one shipped out after I let customer service know. Responses take 48+ hours and were not always helpful. Disappointed that I did not receive the correct item before the vacation I was leaving on.
By Jessika
Wrong shoes size and no return lable!! Because its on sale
By Aseel
Although one of the three items I ordered worked out well. Two of the items were very disappointing. As a Canadian I found out only after purchasing (as I purchased by phone) that I could not return the items. The jeans I ordered I think may have been fake. I have multiple pairs of jeans from Lucky Brand stores and the jeans that arrived looked nothing like them and the sizing was way off. The watch I ordered was plastic - not at all what I thought. I used to recommend Bluefly. I will not any longer.
By Shannon
Order placed for shoes on July 12th. Today is Aug 15th and no order received. Slow shipping and no shoes in time for summer wedding. Will not order from BlueFly again.
By John