BluecompassrvReviews of bluecompassrv.com

Very disrespectful to potential customers. Would I recommend them? Definitely not. After applying for a loan and multiple calls to get an update, I was NEVER given the respect on an answer. My credit scores are average and credit worthy as I found out by a real RV dealer that cares about their customers. The sales, mgmt and finance department are a joke as I was warned prior about!

Fraudulent dealership. Lied about year of unit. Taking them to court

Be very careful with this RV dealer in Gainesville, FL. They absolutely took advantage of an elderly couple a few weeks ago. Sold them a trailer that they can't tow with their vehicle and then continued to lie about it. Sure.....the truck would TECHNICALLY tow it, but the pin weight dry was already overweight for the truck without any equipment, occupants, or fuel and water. This renders the vehicle absolutely overweight for the truck. This means if there is any sort of accident(Whether they hit, or are hit), they will automatically be liable and the insurance will not pay the claim. Once the concern was brought up, they said sorry about your luck. They also scammed them on the price and will not provide any signed paperwork. So....if you do business with salesmen like Ray that take advantage of elderly people, shame on you. A lawyer is going to have a field day with this one.

I paid 7.000$ for a solar system for a conversion van. I understand that is small change compared to what they normally charge for rvs. However, they agreed to install system. After that they said here you go. I tried to ask questions about it, since im new to the operation. Unceremoniously i was told install app, go to you tube. This does this and that does that. Have fun good luck. It was a custom install with no wiring diagram. When i started having problems with it they told me 100$ to diagnose. After tech got around to looking at it, he tightened a loose wire. 10 minutes and they charged me 125$ what a break they gave me. Smile to my face while there hand is on my wallet.

I have been trying to get my travel trailers.Water to the sink working, and it does not work.And they keep trying to give me excuses.I have to take it to the dealership again.Hopefully this time to get worked on. When I call the service department, they give me the runaround.Send me to 10 different people.All i'm guessing what's going on.

Their employees have filthy attitudes. Sam Sitko is a “lovely” person. Enjoy spending your money somewhere else where they don’t call you a bunch of names. Will add pictures. From “Sam Sitko” their lovely employee. Hello , is this Richard!? Im Sam. The gentleman selling the washer and dryer set . Yes we would be willing to take $400 , cash only !! If that works for you and let me know when you would like to pick them up . Thats not my problem! Pictures were posted on fb market place , where you seen them to begin with , which also includes a description of the set ! Not only that you've wasted my time for 2 days now . When I replied back to your msg . Its not my fault your to stupid , to use your own logic to see you already had all the info , so there was no need for me to try and sell them they will do that on their own ! Also I have a washer and dryer and you dnt lol so yes I will definitely keep my second set & sell them to someone who's not a complete dumbass!

Blue Compass RV Longs SC I will NOT spend my money here. They will NOT get my service again. I would give no stars if I could. We had our RV for over 5 years and this store sold it to us. We had problems with the sales person Bill, from day 1. He moved to a new job and company, before our sale to then hand us over as we were passed around. Understood, things happen. We needed the outdoor fridge replaced from purchase date, to be sent a fridge to large, a small freezer and a y fridge that was also to big and door would not open in the hole. Bill then returned as our service co-ordinator. We took our camper in last month for warranty work .. for possible upgrade...an awning coming off and a broken AC). We had to call over and over leaving messages with NO return calls, two weeks I. Still not made it in the shop. Three weeks in messages with no return calls, to finally reaching him to be told our keys were lost and the repair person was no longer working on our camper. This phone calling with no response continues... Six weeks later received a text it was ready for pick up, called left message, finally spoke to Bill asked if AC had been changed ... we were told it was cleaned and working... we asked him to check it before we drove there... he called us back and stated "oh, your right, it's still blowing hot air. Will order a new one". We were working on possibly coming in to purchase a new one... but as this continued with the service department... our mind was made up... we will drive elsewhere. So we did, sitting in another town working on a trade in on Wednesday we called to see its status, Bill off for the day (we also called him Monday, to check on its status, no response,) spoke with service manager Chris who stated our "Your RV is ready for pick up. When are you coming to get it"?. We had the other company pull up the work completed ... no where on it stated AC had been changed. Thursday we drove down unloaded our RV to have Jermey the salesman we were going to work with approach us and ask "so you would prefer to go elsewhere and spend more money then buy from us?" why Jeremy, what I spent less or more is none of your business and it's not always about money. So AVOID THIS SERVICE DEPARTMENT. This is what you will be dealing with If your working with BILL. As for SALES AVOID JEREMY, not concerned about approach or customers but rather making the sale.

If you can go somewhere else do so. After your purchase an RV from them, they do not care about you as a customer. Their service department is incompetent, lazy, lack communication skills and cannot seem to fix your issues on your RV. Even when they have it for months. I had my brand-new RV in for service for a few issues, one being a leak. They had it for 5 months and did not fix the leak. I then had other issues and brought it back to get those items fixed along with the leak. They had my RV for another 2 months, said they fixed the leak and a week later when it rained it leaked in the same area, they said they fixed. During this time, I had to personally email with the manufacturer to get the warranty issues completed because their service techs are incompetent and lazy. After my 3rd email with the manufacturer, they approved my repairs. The manufacturer also communicated that Blue Compass had not been in contact with them about my issues. So, I guess that makes them liars as well. I spoke to the sales and service manager, and they could have cared less. On top of that they head service tech called our RV "that F'N thing while we were standing in the service area. He later apologized and explained that he was frustrated with all the issues our RV had. While they had my RV for 5 months the temperatures dropped into the 20's. They made me pay to winterize the RV when they had possession of it for 5 months. I am guessing they are in need of the $140 because they are not making money at this location. I explained to them if my RV was at my home, I could have plugged it in and turned the heat and tank heater. They did not care. I live over an hour away from their facility, so it is not easy for me to go pick it up and take it back. Lastly, I was called several times by the service tech stating that my RV was ready. After asking about each issue to make sure they were complete they would state they have not completed all of the items.