BloomscapeReviews of bloomscape.com

I'm done. Fool me once shame on you, fool me twice shame on me. I ordered three plants using a coupon they gave me after not being able to fulfill an order earlier this year. My package arrived today and it's missing the plant I was most excited to get. There's no packing slip so I have no way of knowing if they forgot to put it in the box or what. I've emailed customer service and I'm fully expecting to get a similar song and dance I got earlier this year.

I thought the plant I received was healthy until it slowly started dying. When it started looking sickly, I decided to look at a photo of the plant I took the day it arrived and I'm now noticing that one segment of the plant was completely covered in mites. Now I'm realizing that the mites slowly took over the entire plant and I didn't realize it until it was too late. It's been a year now and I just threw my plant out. I'm so upset I spent so much money on a plant. I have purchased healthier plants at IKEA and Costco for 80% less. Don't waste your money!

I purchased an EL Ponytail Palm as a housewarming gift for my son. The picture of the XL plant was very impressive. However the plant he received was much smaller than expected. I was unable to speak directly with a person. Through several texts they determined my plant was a perfectly appropriate size. The plant was $150 with 30% off plus tax shipping and handling. I won't be buying anything from this company again. Should have stuck with a local business. Lesson learned.

Beware the limited return period. They have a 14 day return period - which includes holidays and holiday weekends. Customer service takes a long time to respond. And there is no flexibility - I tried to return a gift 16 days after it was delivered, but to no avail.

Very bad business, don’t buy from Bloomscape! They didn’t ship the plant I ordered, then after I asked to cancel the order they printed a shipping label, but didn’t actually ship the plant and told me they wouldn’t cancel the order because it was being shipped. Company has fraudulent business practices, poor customer service and makes no effort to remedy the situation when they fail to deliver!

To date, 5/12/22, I have requested help four times from Bloomscape regarding the receipt of a damaged tree that I purchased as a gift on 4/24/22. Having received the damaged plant on 5/3, I completed and sent a help request via Bloomscape’s customer contact form [provided on Bloomscape’s site] along with 16 pictures uploaded as proof of the damage. Since that initial help request on 5/3, I have sent the same information, pics, and request for help 3 additional times—on 5/4 to growhow@bloomscape, on 5/9 to support@bloomscape and most recently again on 5/12. As well, I left a message on their answering service. I paid a premium price for the tree I ordered and what I received was neither healthy nor close to what was visually presented on the Bloomscape website. In fact, the damaged plant I received was actually sickly and painful to look at and continues to drop leaves daily. As a result, I am very unhappy. To have been ripped off and then ignored by Bloomscape’s customer service is insulting, to say the least. As a final note, I have been a loyal customer of Bloomscape, purchasing five plants in total since late 2021. Out of the five plants purchased, the two most recent purchases this year have been delivered damaged. So that’s enough for me… I'm done. Bloomscape is simply not worth the money or the effort it takes in seeking their help. Additional: I have just received a response [shown below] that someone from Bloomscape has tried to contact me but I have not received any emails and there has been nothing in my spam folder... please resend and be certain to check my proper email address. No one has contacted me to date but ironically, I keep receiving Bloomscape's promotional emails. Update: I received my money back in full for the damaged plant but adding insult to injury, the plant had fungus gnats that I am still battling to this day. Needless to say, I will never purchase another plant from Bloomscape.

Firstly, I paid $15 for expedited Mother’s Day shipping. Before the cutoff. It arrived a day late anyway, Monday, so missed the deadline, but also, the plant was completely destroyed. There is no phone number so I’ve sent in their online form, emailed them and sent Facebook messages for the last 2 days and absolutely NO response! Absolutely SHOCKING! DO NOT USE THIS COMPANY.

I ordered a hanging basket for my mother for Mother’s Day. It was delivered yesterday. It was a huge disaster! The box was delivered on its side with soil coming out even though the box says this side up. The plants were crushed. The bamboo stick that would keep it in place was hanging loose. On top of that was your website. When I tried to file a claim it would not let me submit. I was very excited about your website but am wary now. I am hoping for a happy outcome. I sent an email with photos yesterday but have received no response. Now I’m struggling to send something to my mom from out of town by tomorrow. Disappointed is an understatement!