BJ's Wholesale ClubReviews of bjs.com

I got charged 4 times when the membership got renewed by itself, I called customer service, chatted online, sent them emails, all they said was they were gonna take care of the issue, its been over a month and still I have no money, no refund and every time I call they said the same thing, "We are going to escalate the issue"... do whatever you have to do but give me my money... Stay away from this wholesale club, it's the worst

Terrible to charge people especially now to spend money to buy anything in your store when I'm already spending money to buy things. BJ'S should be ashamed to take money from people to shop in your store

this website is totally bad

If I could give a ZERO for this review I would. Went to the club on January 27, 2023 to get gas and shop. The way the gas station here is set up is so ass backwards. It took literally 30 minutes to gas up. Just as I pulled up to the pump after a 15 minute wait, the nasty gas pumper said that I need to pull the car around again, because they do not have long hoses. Yet another 15 minute wait. Went inside to do some shopping. It's pouring rain, so you would figure that they would have the shopping carts either indoors, or under a roof on the walkway. No, they don't. Costco does. Was shopping for a cordless vacuum. Saw the one we liked, but could't find it on the shelves. I took a picture of the vacuum, stock number and price. Went to customer service figuring that maybe it's overstocked somewhere else in the store. Nope! He told me that they discontinued carrying this model in this particular store. If that's the case, take damn display off the shelf. Called the corporate office. You cannot speak with anyone there. The call gets routed to the Philipines and of course you can't understand a word from the rep. I cancelled my membership on January 29, 2023 and a refund was supposed to have been issud to my cc within 7-10 busness days. Today in March 1, 2024 ans still no refund. Called customer service again. They have no record of my calling the first time. Now, I need to wait yet another 7-10 days. This is a disgraceful company to deal with and do business with. I'll stick with COSTCO

1. The Customer Care Department is the PITS!! No one never answer the phone. 2. BJs quality of meat, especially the boneless skinless chicken breasts, has deteriorated. They brand it Perdue's, but it's definitely not!! 3. Where one could get 2 slabs of baby back ribs for $16-$20+, you now only get 1 slab for $13+. 4. When using Same Day Delivery, the shoppers do not communicate with the customer in case changes need to be made. 5. IN ALL TOTAL, SOME SERIOUS CHANGES NEED TO BE MADE!!!

We were taken to Bj’s with a family friend in Palm Bay, Florida and we purchased 6 Muddy bites as we don’t get them in Canada . Each and every packet was stale and had a horrendous stench upon opening. Such a waste of money. Had to throw out all of them

Stay clear of this merchant. It has a track record of not honoring many reward offers. Customer service is terrible, all words, no actions. Have to cancel my memership after more than 10 years. Enough is enough.

Horrible customer service. Cashier was nasty. Yelled to be, “don’t be putting nothing big up on that belt.” I asked what she considered big and she said, “I ain’t liftin’ no soda.” I decided to go to another line, but then decided to just leave my full cart and go to Walmart.