BJ's Wholesale ClubReviews of bjs.com

Company as a whole seems like a complete waste of time to deal with just seeing how they treat their staff on some of these reviews, plus my family's own shopping experiences. My wife and daughter went to get a new tablet for my daughter at the Concord, NC location. AFTER they go through the process of purchasing the device, they are told it is not in stock at that location, but they could go about 45 mins away to the Pineville location, and purchase it there. After getting a refund, my wife makes the trip, only to be charged $100+ more for the same device. When I called the location to speak about it, the answering party dismissed my statements, simply saying they DO NOT HAVE THE SAME PRICES AT EACH LOCATION AND DO NOT PRICE MATCH OTHER LOCATIONS OR ONLINE ITEMS. No offer of remedy, no sympathy of situation, just "your wife should have checked the price. Well, my membership is cancelled then, I will not PAY to shop at a place that has no care for their customers at all. Definitely encourage others to do the same if you are getting similar treatment, as the only way these places change is if their wallets get hit.

I used to love BJs but now I don’t know what is going on but I have been trying to place an order for over a week. Member card not showing up as renewed. No one can correct the problem. Was on the phone for over 20 minutes and was told nothing can be done before Monday. Just don’t think it’s worth it any more.

Caveat Emptor when using the BJ's Club #232. Their managers are illiterate. They have minimal basic skills. Exampled by the one I recently dealt with. After I explained my problem to this mental midget his answer was: "So what, they made a mistake.!" Then I was banned for life and told BJ's doesn't want my business. It gets worse trying to file a complaint! Caveat Emptor when using BJ's Club #232

Buyer BEWARE! If you buy something at BJs are you getting a good deal ? How in the world can BJs justify charging 42% more for the same product sold at their Millsboro Delaware Store than they do at their Canton MD store near Baltimore. Do they think we are so stupid that we would not notice? $11.99 in Canton MD, $16.99 in Millsboro DE. Cant justify by transportation difference. This is gouging low income people.

Costco is much, much better. Sam's is much better. BJ' s a miniature, under stocked version of Sam's Club. Was o.k. when they imported workers from all over the country for the grand opening. Yes, it was a small store with a relatively small selection of product, but the enthusiasm of employees was contagious. But now, zombies from "Night of the Living Dead" move faster than the employees of this miserable location. Positives: plenty of parking, store is empty on weekends. They had some really good deals when they first opened. Negatives: checkout lines are long and painfully slow (one human checkout lane open, self check outs don't work because everyone is "waiting for assistance"... that never arrives. Then customers move over to the long human checkout line. There is no assistance. Not one single employee there to assist, so none of the self checkouts were working. There was an employee that stood there for 15-20 minutes, observing that none of the self checkouts were working, and frantically radioed numerous times that that assistance was needed in self check out. Why he couldn't help anybody in the checkout lanes himself is beyond me. Maybe they have too many managers. Then there are coupons. I tried. I'm not interested in using coupons. I'm not sure why this store even exists. Smaller selection than Costco or Sam's. Prices the same or higher than Costco or Sam's. Worst of all, when you're done shopping and just want to check out and leave... they won't let you, you have to wait and wait and wait. I'm going to end my current $20 membership and stop future renewals. BJ's membership is a bargain compared to other warehouse stores and the store is closer to my house. But, the lack of selection, painfully slow disorganized checkout process and having to clip coupons make ending my membership a very easy decision.

They renewed my membership even though I canceled it months ago. Cant get a hold of anyone that knows anything.... they just hope you give up I'm sure. I hope they get sued for this business practice. How is this not THEFT, taking money from my account without my permission?

Expired products. Bad customer service .

An email from notifications at em.bjs.com with the heading "An Important Member Notification" has al the hallmarks of spam. Why should an American company contact someone in the UK? "