Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
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285 reviews
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Start accepting bitcoin, store and spend bitcoin securely.BitPay is a payment processing service for businesses and individuals who want to accept and send cryptocurrency payments. It is a simple and secure way to process payments in cryptocurrencies.To use BitPay, a business first needs to sign up for a BitPay account. They can then integrate the BitPay payment processing service into their website or application with no-code installations, in addition to accepting in-person payments or email invoicing. When a customer wants to make a payment in cryptocurrency, they can do so by clicking on the BitPay payment button in the merchant's checkout flow. An invoice is generated from which the customer pays with their preferred cryptocurrency and wallet. BitPay supports payments from over 100 of the most popular crypto wallets.Once the payment is made, BitPay will process the transaction and convert the cryptocurrency into the merchant's local currency. The funds will then be deposited directly into the merchant's bank account. BitPay also offers tools for managing and tracking payments, as well as invoicing and billing services.In addition to crypto payment processing for businesses, BitPay offers an array of personal crypto solutions to easily buy, store, swap and spend cryptocurrency.The BitPay Wallet is a self-custody wallet available on mobile and desktop designed for beginners and advanced crypto users alike. Offering industry-leading security, intuitive UI and advanced features, it is the #1 crypto wallet used for payments. Control all of your assets from one app.
BitPay (bitpay.com) has 285 customer reviews on The Fair Hearing, with an average rating of 1.2 out of 5.
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Support is slow to respond. Currently I'm doubtful if they even will respond at all. The one time they did respond, they were unhelpful and seemed interested in new business.
By Juan H.
Response from BitPay· Nov 18, 2022
Hi Juan! Thank you for sending back additional information. I've located your support ticket and reached out to you personally. Look forward to hearing from you!
First, you try to buy something from a vendor who uses Bitpay. After triple-checking the amount, you send your payment. The payment does not complete. You get an email from Bitpay saying you "underpaid" and have to open an account with them to get your money back. You have to provide ID info to open said account. That way, they steal both your money and your biometrics. Meanwhile, the merchant never received your payment and is apparently unable to help resolve the issue. It appears I just lost almost $3000 to these crooks.
By Randy G.
Response from BitPay· Nov 17, 2022
Hey Randy! Looks like that refund got back to you! Please reach out to me again if you need anything in the future!
Their payment gateway is trash. For last two days, I'm not able to make payment. Even after sending the bitcoin payment and blockchain showing 2 confirmations, bitpay invoice page is not even acknowledging the payment and is getting expired. Support Takes 5 to 7 days to reply and that too they skip tickets by asking silly questions and have to wait another 5 7 days to get response. What a waste of time and money. In response to BitPay's reply. I'm sure you are non technical person. You have no idea what you are saying. Your response doesn't fit the problem I had. Simply, replying with a generic predefined message. Nothing better expected. Wish I could give 0 star now.
By Eugene
Response from BitPay· Nov 18, 2022
Hi Eugene, I've reviewed your support tickets and one of our support team members got back to you on both tickets in 3 days letting you know that your payment has been refunded due to underpaying both of the invoices. The reason these payments were underpaid is due to the use of an exchange as a wallet. When you make a withdrawal on the exchange, the exchange does not instantly send the funds. Instead of sending the payment instantly, exchanges batch payments, meaning they only send the payment once enough 'withdrawals' have been queued up. In your case, both payments were made as part of batch payments from an exchange, meaning that we received the payments late. Due to the time difference between when the invoice was generated, and when we received the payment, the exchange rate had changed, resulting in your payment being underpaid. We recommend for any future payments first withdrawing funds to a wallet and making those payments from that wallet.
I am using the bitpay account for the first time and I had to make a purchase through a site. But I think they did something illegal. According to what they said, someone entered my account and made a request via another e-mail. nothing like that happened. but they say they refunded the amount I had to refund. but this is a lie. They informed me that they sent it to another account. but such a thing is not possible. If someone had access to my computer why would only the bitpay account be gone? There are credit cards. There are bank accounts and emails. they have all the access. this is a fraud. He is trying to keep money in his bitpay account.
By Digital Z.
Response from BitPay· Nov 22, 2022
Hi there, I reached out to you for more information on this and have not heard back. Please reach out to [email protected] so we can further investigate. Thanks!
the merchant i sent .23 eth via bitpay still has yet to receive it. Bitpay took the eth out of my wallet (have txn) within 1 minute and then it stayed on awaiting payment. I contacted bitpay 22 hrs ago without a response. DONT USE BITPAY. All i want is a refund OR my money hitting the merchant. eth bitpay txn hash: 0x35c7a7726deb20162868c3b8f14c9717042442b920f6a827eab5d20ae9248f4a
By Justin P.
Response from BitPay· Nov 18, 2022
Hi Justin, I looked up this transaction and show it was paid in full on September 8 (the date of this review)-meaning the merchant received all of the funds you paid. If you are still having an issue with this transaction please write in to [email protected] so I can assist you.
I transferred over $100 on LTC the the BitPay wallet and when I opened it up all my wallets where gone and now I can't find the code to get the wallet back that has over $100 in LTC. They said to use my 12 word code to restore my wallet but I have tried that with 2 codes I have and they both didn't work. I have been scammed.
By Chris Z.
The new app sucks… can’t do anything with it… all error error why upgrade if you can make it better
By Urban P.
Response from BitPay· Nov 21, 2022
Hi there, I'm sorry you're having trouble with our app. Could you please elaborate on the specific issue you're having with our app? Feel free to write in to [email protected] as well. Look forward to hearing from you!
Read me very well! You could be tempted in investing in because they have good return of investment.but don’t! They are bunch of scammers trust me! Even those writing this is a legit company are working with them. If you want to lose your money go ahead G7
By David M.
