Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
285 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Start accepting bitcoin, store and spend bitcoin securely.BitPay is a payment processing service for businesses and individuals who want to accept and send cryptocurrency payments. It is a simple and secure way to process payments in cryptocurrencies.To use BitPay, a business first needs to sign up for a BitPay account. They can then integrate the BitPay payment processing service into their website or application with no-code installations, in addition to accepting in-person payments or email invoicing. When a customer wants to make a payment in cryptocurrency, they can do so by clicking on the BitPay payment button in the merchant's checkout flow. An invoice is generated from which the customer pays with their preferred cryptocurrency and wallet. BitPay supports payments from over 100 of the most popular crypto wallets.Once the payment is made, BitPay will process the transaction and convert the cryptocurrency into the merchant's local currency. The funds will then be deposited directly into the merchant's bank account. BitPay also offers tools for managing and tracking payments, as well as invoicing and billing services.In addition to crypto payment processing for businesses, BitPay offers an array of personal crypto solutions to easily buy, store, swap and spend cryptocurrency.The BitPay Wallet is a self-custody wallet available on mobile and desktop designed for beginners and advanced crypto users alike. Offering industry-leading security, intuitive UI and advanced features, it is the #1 crypto wallet used for payments. Control all of your assets from one app.
BitPay (bitpay.com) has 285 customer reviews on The Fair Hearing, with an average rating of 1.2 out of 5.
Showing 255 reviews with 1 star · Clear filters
The service is really bad. I’ve bought a Uber Eats gift card. There was a problem with the gift card I could not use it. I’ve contacted the support team to find a solution. Nothings has changed since and the gift card has disappeared from my account.
By David
Scummy practice. Hides information from user. Puts limits on transactions to make you put more money into crypto just to perform simple transactions. Would absolutely not recommend.
By Dick P.
If I could give zero or negative stars I would. I sent tether from my coinbase account wallet to be sent to Bitpay tether in the amount of $400. It shows completed confirmed in coinbase but low and behold nothing in Bitpay. 03/02. I've sent 20 something messages now to Bitpay and the only response I get is twice they requested further info including the Hash and I responded with the information requested. To this day I cant get a single person to email me back. That's $400 and it's a lot to me. They down right stole it from me as I see the completed transaction on ññ. Etherscan Bitpay is a scam
By Hateful W.
I just went through an integration POC using node js bitpay sdk. The documentation is already a bang average one and not upto standards I wanted. First red flag started when I used my business account to receive payments and didn't receive anyv crypto in my receiver address from same wallet still it's on hold for settlement(Even reached minimum settlement which is set at 20$ USD). Second red flag is dead slow or non existent customer service of their product. Third red flag is I'm visiting this site after a recommendation from my workplace pal & reading how bitpay is simply a scam site with working blockchain. Safety precaution: Never trust any crypto payment provider and start using testnet feature at first for testing crypto payment & Never spend your original crytocurrency with this kind of gateways. I used my bitcoin testnet wallet to check first and then saw the state of customer support in this awful scammers site & decided to learn more about this in trustpilot.
By Kamesh D.
I'm a member of LiveGood then LiveGood ask members to use Bitpay wallet to received money, which I did by using bitpay wallet and registered with Bitpay wallet so I can received my commission from LiveGood. The problems I have with Bitpay account is that since on 2/3/2023 LiveGood have paid me up to now I have not received the money in my bitpay wallet. 60.25 USD I have not gotten it yet why
By Benjamin C.
I asked for my account to be closed and the balance to be transfer to the bank in the account. The following day I received an email to say the account has been deactivated by the compliance team as they are unable to service my industry or the information on my application is incomplete. The account has been open for 4 years! They have kept the $400 balance They have not replied to any of my follow up emails or replies to the ticket Needless to say I will visiting their office in Holland which is closest to me to resolve this in person Request Id: 62wgTsEG15Pp5zuxK2LVg2YzbizTLgn5gP9KeE5Y1N84L9DTt6qJuhPPTKir9uMAot I would stay well clear if you have any ideas of opening an account with this company. I should have read the rest of the 1 star reviews all over the internet for BitPay
By G W.
I was going to receive an payment from a GPT site, but unfortunately bitpay has some other verification even after completing KYC. You need a separate application for receiving payments. "Your application has been successfully submitted and is currently being reviewed. We’ll get back to you within 24 to 48 hours on the status of your verification. Please contact us if you have any questions." It's been around 58 hours by now.
By Onni
Please don't trust bitpay, they just stole my money. Bitpay asked me for my ID three times in two months, crazy! As soon as I stopped submitting any documents, they started stealing my money! I got an email notification that the payouts have started processing, but my bank account is no longer able to receive the payouts and they don't respond to my emails anymore. I have removed bitpay from my website. I don't want to google any reviews about them anymore, I see a lot of fake reviews, those 5 star reviews may even be bought by them.
By John W.
