Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
17 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
bitnational.com is listed under Banking & Money.
bitnational.com (bitnational.com) has 17 customer reviews on The Fair Hearing, with an average rating of 1.1 out of 5.
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I have used BitNational for a couple of years, but for past 6 months I have had to submit tickets for ALL transactions. My last order of December 10, remains incomplete and 6 tickets have failed to obtain reaction from the company. Next action small claims court. I do not recommend utilising their (non)-services!
By Robert
It’s actually a ZERO/NO STAR! (But then I’m not allowed to leave a review) I would have tried to give it .01% ~ not allowed. ~So beware of this review’s options. BitNational atm is set up to scam Canadian citizens. FULL STOP! I made a $10,000 cad purchase since 7 days and I have not received my usdt for 7 days. I created a support ticket, actually 2, as I was attempting communication from a different department, I sent emails, attempted phone calls; All equalling ZERO responses on 2 tickets! And attempted phone calls. They closed one ticket without replying. They do not give any replies! And they have Not given me my purchase, nor my money refunded, despite repeated requests - for either one! Coming here is the last step I am taking before filling a report to the FINTRAC. This type of company should not be allowed to operate in Canada. #shutdownbitnationalbitcionatms
By Deborah R.
Took $300 in the machine, never even submitted the transaction to the blockchain, and absolute crickets from “support”. Not registered with the BBB (shocking 🙄) either. Long story short, they are absolute scammers and thieves. Crazy that they get away with this. Avoid. Avoid. AVOID!!!
By Dan J.
Bought bitcoin worth $1,100 since Tuesday , 1/07/2025 , I’m yet to receive the coin in my wallet
By Ryan S.
They did not deposit bitcoin from purchase of CAD $1,000
By Dark P.
Stay Away! I have lost $5,000 so far and cannot get any information from anyone. Now my lawyer is trying, no luck so far
By Bruce B.
Had an account with bitnatioal few years back. They decided to close that part of the business. Contacted them with a wallet to transfer my coins and never recieved my coins or money. Total unprofessional company, pathetic support they never reply, no phone number to contact them. I have emails going back and forth and then it stopped. I WOULD DEFINITELY STAY AWAY.
By Mike
i made a transaction through your ATM machine in Calgary 3 days ago and haven`t received my money yet! moreover you guys don`t correspond to my emails! I will report on you t the police, as I see thats the only way to speed it up!!! AWFUL SUPPORT
By Ross T.
