ZERO Customer service on premium plan.
Not only do they completely ignore requests for support (despite us being on an expensive paid plan) their ticket system doesn't actually work at all. AVOID - look for an alternative.
By André
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
700 reviews
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Bitly is a leading marketing platform for link and QR Code management, enabling businesses of all sizes to see what’s working across online and offline channels. Powering more than 100 billion clicks and scans annually worldwide, Bitly makes it easy to create, share, and track short links and QR Codes, so brands can find what’s resonating and scale their reach. More than 3 million customers rely on Bitly to connect with their audiences, from global enterprises to growing businesses, including two-thirds of the Fortune 500.
Bitly (bitly.com) has 700 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 150 reviews with 1 star · Clear filters
Not only do they completely ignore requests for support (despite us being on an expensive paid plan) their ticket system doesn't actually work at all. AVOID - look for an alternative.
By André
Det er ikke andet end fup, snyd og bedrageri!
By Jette S.
Response from Bitly· Feb 24, 2026
Hej - Vi er ikke sikre på, hvad denne anmeldelse handler om, men Bitly er verdens største og mest legitime linkforkortelsesside. Vi bruger også proprietære tillids- og sikkerhedssystemer for at sikre, at alle links og QR-koder er sikre for brugerne at klikke på og scanne. Bestemt ikke svindel!
Links disappeared from my dashboard, meaning I couldn't track analytics, which was the whole point of buying the subscription. I've put in THREE tickets over THREE WEEKS with zero response. There is no phone # to call. Next step: demanding a refund. Such a scam.
By Jen
It’s always loading loading and loading......
By Snh
The big scammer it is fake
By Kashif A.
After using Bit.ly for years, I was really excited to upgrade to be able to use a custom URL. You can imagine my disappointment at their complete lack of professional choices for a short URL as well as not even allowing us to use our own domains - For reasons specifically not stated on their website. Their accounting team, support and sales team are now actually ignoring my emails. Which as you imagine, makes me feel like we've been robbed. We've paid about £250 for nothing, and they are refusing to acknowledge that.
By Abbie E.
Får besked fra bit.ly om en ordre jeg ikke kender til.
By Eskild
Fup spam pass på med SMSen og lad være med at åbn bare block den .. men hvordan kender det til mit navn !!!!
By Mali A.
Response from Bitly· Apr 15, 2026
Hello - We requested additional information from you to properly investigate your comment, but you never responded. We can only assume you meant to leave this review for another company. Bitly is an industry-leading link shortening and QR Code creation tool with advanced analytics. For nearly twenty years, we've enabled businesses of all shapes and sizes to connect with their audiences. Clearly not the sender of SMS messages.