Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
616 reviews
Birdy GreySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shop fresh, affordable bridesmaid dresses online that pop in pictures in colors that complement the wedding palette, starting at $89.Birdy Grey is a direct-to-consumer bridal brand focusing on affordable, on-trend bridesmaid dresses, gifts & accessories for the marrying generation. Solving the age-old pain point around bridesmaid dresses, Birdy Grey helps bridal parties find the perfect bridesmaid dresses that pop in pictures, at prices that make everyone happy. The company was founded in Fall 2017 in Los Angeles by branding and fashion expert, Grace Lee, who brings experience working for top female brands in fashion and beauty, along with Monica Ashauer, Co-Founder and President.
Birdy Grey (birdygrey.com) has 616 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 28 reviews with 2 stars · Clear filters
Birdy Grey sold my email to Shop.com for no apparent reason. As soon as I placed my order for Birdy Grey I got sales emails from Shop.com. They also shared my email with UPS. While UPS is relevant to my order, I don’t recall asking for updates from a third party. Please work on data privacy.
By Daniel
My suit came in very wrinkled and wasn’t packed well not packed well. It is now going to take me time to clean it and keep it clean until the wedding.
By Jonathon A.
Response from Birdy Grey· Jan 28, 2026
We're sorry to hear about the condition your suit arrived in. We understand how frustrating that can be, especially with a wedding approaching. Thank you for your feedback; we’ll work on improving our packaging. If you need any assistance, feel free to reach out to us at [email protected].
My dress size usually is a size medium… I Ordered the medium and it fits like a XL:( I’m having to return it sadly and having to pay for rushed shipping so it comes in time. The dress quality is over all just not worth what I’m paying unfortunately.
By Meccia
Response from Birdy Grey· Jan 12, 2026
Thank you for your feedback, Meccia. We're sorry to hear that the dress didn’t fit as expected. We know how frustrating that can be, especially when you're on a tight timeline. If you haven’t already, please reach out to our customer service team so we can assist with your return and see what we can do to help you find a better fit.
No return policy on sale items. Sizes are not true to fit. It cost me money to return the items that were eligible. Good quality fabric, I’ll give you that.
By TB
Response from Birdy Grey· Dec 16, 2025
Thank you for sharing your feedback with us, TB. We're sorry to hear about the issues you experienced with our return policy and sizing. We understand how frustrating it can be when things don’t fit as expected, and having to pay for returns can be an added burden. If you’d like to share more about your experience, please feel free to email us at [email protected].
The first time I ordered from this site everything was perfect. I ordered again for a wedding. I order the same exact dress, same size, just different color. The dress i got was nothing like the other, was too small, and the dress had slits for pockets....but no pockets. I went to return it just days after receiving it and now its saying I can't return it because it was a final sell item which I had no clue was a thing until this process.
By Heather
Response from Birdy Grey· Dec 16, 2025
Thank you for sharing your feedback with us, Heather. We know it can be disappointing when a follow-up order doesn’t match your expectations, especially after having a great first experience. We apologize for any confusion that the final sale policy caused. If you’d like, please email us at [email protected], and we can look into this further for you.
When a website says a deal is on until December 1st 11:49pm, you would assume the prices won’t change during the weekend. Black Friday weekend, prices are one number on the Friday, then change on the Saturday. I contact their team to see if anything can be done, associate was really nice, said he can give a discount code of up to 20% to make up for their mistake, tried to help but was ignored by the team when getting approval to send me a discount code to make up for their glitch. Waited 2 days to only be told that they can’t offer codes during this time. Disappointed, and lesson learned, prices can change like the stock market on websites.
By Stephanie W.
Response from Birdy Grey· Dec 5, 2025
Thank you for sharing your experience with us, Stephanie. We’re really sorry to hear about the confusion regarding pricing and the delay in communication. We understand how frustrating this must have been for you, especially during the busy holiday season. Your feedback is valuable, and we’ll work on improving our processes. We appreciate your understanding and hope to have the opportunity to give you a more positive experience in the future.
the dress is not well made it feels super cheap and is constructed horribly. zipper and seams dont lay flet uneven bust line.
By catherine
Response from Birdy Grey· Oct 22, 2025
Hi Catherine, thank you for taking the time to share your feedback with us. We’re truly sorry to hear that the dress did not meet your expectations and appreciate you bringing this to our attention. We take quality concerns very seriously and want to make things right. Could you please reach out to us at [email protected] with your order number? We'd like to look into this further.
I ordered a dress for a wedding, it arrived damaged. I reached out they replaced it and were great with communication. But the replacement arrived a day after the wedding.
By Lizet
Response from Birdy Grey· Oct 15, 2025
Hi Lizet, thank you for taking the time to provide us with your feedback. We're sorry to hear that the replacement dress you ordered didn't arrive on time. We would love to further discuss this with you to make things right. Please send us an email at [email protected] with your order number. We look forward to hearing from you!
