Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
616 reviews
Birdy GreySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shop fresh, affordable bridesmaid dresses online that pop in pictures in colors that complement the wedding palette, starting at $89.Birdy Grey is a direct-to-consumer bridal brand focusing on affordable, on-trend bridesmaid dresses, gifts & accessories for the marrying generation. Solving the age-old pain point around bridesmaid dresses, Birdy Grey helps bridal parties find the perfect bridesmaid dresses that pop in pictures, at prices that make everyone happy. The company was founded in Fall 2017 in Los Angeles by branding and fashion expert, Grace Lee, who brings experience working for top female brands in fashion and beauty, along with Monica Ashauer, Co-Founder and President.
Birdy Grey (birdygrey.com) has 616 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 104 reviews with 1 star · Clear filters
You need to make your returns policy more clearly .
By Mrs a B.
Response from Birdy Grey· Nov 13, 2025
Thank you for your feedback. We'll be sure to pass this along to the greater team. If you need any assistance with a return or exchange in the meantime, please feel free to reach out and we would be happy to help.
Followed the measurement instructions exactly AND confirmed with the AI measurement option. The jacket they sent would fit a toddler. Grossly off in sleeves, shoulders and waist. Now we have to exchange AND pay a restock fee? And how will we possibly know the correct size to order??
By Kathryn
Response from Birdy Grey· Nov 3, 2025
Hi Kathryn, we're so sorry to hear that the suit didn't fit as expected. That’s frustrating, especially after following the measurement instructions. We understand how stressful it can be to deal with exchanges and restock fees on top of that. To help you find the right size, I can you please email our customer service team at [email protected]? They can give you some tips to hopefully make the next order smoother. We hope to make this right for you!
Was sent a shirt that had tears in it. What the heck?! I'll be requesting a refund.
By MF
Response from Birdy Grey· Oct 22, 2025
Oh no! We're so sorry to hear this and want to make it right. Can you please email us at [email protected] with your order number?
Terrible shirt doesn’t fit at all in chest or body can’t even button!
By Justin
Response from Birdy Grey· Oct 9, 2025
Hi Justin, we're so sorry to hear that the dress shirt you received didn't meet your expectations. If you need assistance with an exchange for a different size or a return, please don't hesitate to reach out to us and we would be happy to help you out.
I cannot tell you how awful my experience was with birdy grey. I’ve never even had another company approach their level of incompetence. They didn’t have any of my groomsmen sizes in stock and customer service did LITERALLY nothing about it. We had to go with another company. They wouldn’t let me return my suit so now I’m out that $200 and the fabric is already tearing.
By Dennis W.
Response from Birdy Grey· Oct 9, 2025
Hi Dennis, we're so sorry to hear about your experience. That sounds incredibly frustrating, and it’s definitely not what we want for our customers, especially with such an important event coming up. We appreciate you bringing this to our attention. It sounds like we dropped the ball on sizing and customer support, and that’s not up to our standards. If you could reach out to our customer support team directly, we will look into your situation and see what we can do to help.
Zip broken on arrival, fit is not flattering at all! Will have to be altered to be able to wear. Quality is also not amazing
By Miss Natasha B.
Response from Birdy Grey· Oct 9, 2025
Hi Natasha, thank you for taking the time to share your experience with us. We're sorry to hear about the zipper issue. That is definitely not an experience we want for our customers. We'd like to look into this further. Can you reach out to us at [email protected]?
The quality is cheap.
By Kimberly
Response from Birdy Grey· Oct 15, 2025
Hi Kimberly, thanks for your review! We're sorry to hear that the quality didn’t meet your expectations. We’re all about providing great value, and your input really helps us improve. If you have any specific concerns or suggestions about the quality of the product you received, please feel free to reach out to us directly at [email protected]. We’d love to hear from you!
I ordered a dress based off my normal measurements- received dress and was way too tight in the bust to even zip (Medium). Sent back to Birdy Grey for exchange and ordered same style in Large. Was originally told 1 week with additional $10 charge for RUSH shipping. The delivery date got pushed back even farther and was told there was an issue at customs. I emailed them to get a dress sent to me STAT, best offer given was to refund me my money and look somewhere local. NOT HAPPY with the company at all, or their response to said salutation. Leaving me 3 weeks to scramble to find a dress....
By Shannon M.
Response from Birdy Grey· Oct 15, 2025
Hi Shannon, thank you for taking the time to share your experience with us. We're SO sorry to hear about the issues you faced with your dress order and the exchange process. We understand how frustrating it must have been to deal with the sizing and the shipping delays, especially when you needed a dress fast. We appreciate your patience and want to make things right. If you’re up for it, please reach out to us directly at [email protected] so we can see how we can help.
