Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
634 reviews
BirdeyeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location — for marketing, operations, and customer experience — that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience.AI Coworkers → Do the JobsJay (marketing), Robin (operations), and Myna (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. You're not buying features. You're adding AI staff to every location. So the work gets done at every location — without stretching your team thinner.Agents → Do the WorkEach coworker employs multiple agents that work together to complete a job. The way those agents work is what makes us different. Most software tells you what's happening; our agents decide what to do — and do it, with your approval. They consolidate every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reason with your brand voice and industry context; and act — together — to drive the outcome. So one review, one campaign, one missed call becomes a finished outcome, not a task sitting in a dashboard.Enterprise-Ready → Built for ScaleSSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. So you stay in control while AI handles execution across hundreds of locations.With teams across the U.S., U.K., Australia, and India, Birdeye is redefining how enterprises win locally at scale.
Birdeye (birdeye.com) has 634 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 149 reviews with 1 star · Clear filters
They will not let you cancel. Multiple attempts and they refuse to action. Stay away from this company!!!!
By Cameron L.
Response from Birdeye· May 21, 2024
Hi Cameron, Please excuse any inconvenience. We are sorry to hear about your experience with Birdeye. We take feedback seriously and will work to improve our services. Please email me at [email protected] so I can assist with your cancellation.
Very pushy archaic sales team. If you do sign up double check small print.
By Sean
Response from Birdeye· May 16, 2024
Hi Sarah, I am deeply sorry for the experience you have faced. Please email me at [email protected] so I can help resolve any issues you are facing. We want to make things right immediately.
HE INVERTIDO MAS DE $1000 EN LA COMPRA DE DIFERENTES TOKENS. ALGUNAS NO LAS PUEDS VENDER, OTRAS SI SUBE EL PRECIO Y GANAS TE CARGAN DE COMISION MAS DE LO QUE GANASTE Y ASI UN LARGO ETC DE TRUCOS,MOVIDAS Y ARTIMAÑAS PARA QUE NUNCA GANES NI UN CENTAVO SINO TODO LO CONTRARIO TE DEJEN EN LA RUINA. PUEDO ASEGURAR QUE EL 99% DE LA TOKEN PUBLICADAS AQUI SON UN VERDADERA ESTAFA. CUIDADO CON ESTA PLATAFORMA DE SOLANA
By CriptoGirl
Response from Birdeye· May 7, 2024
Hi Alan, Can you please email me at [email protected] so I can identify your account and resolve all the mentioned problems you are facing?
Don't use this company. They will remove you assess to management your goggle page without consent. After 3 long months trying to get assess back to our goggle page, I emailed to terminate services. They continued to charge our business monthly fees for services not provided. They now taking us for debt recovery. Birdeye did the wrong thing without consent, no apology for this and want us to pay them for their wrongdoing. Save yourself from the stress and money as they dont follow through what they offer you. EMAILED 19/4/2024 AND TO NO SURPRISE BIRDEYE DO NOT RESPOND.
By Kelli M.
Response from Birdeye· Apr 18, 2024
Hi Kelli, My name is Ciera and I am here to help resolve all concerns you are facing. I am so sorry for the experience you have faced and want to do everything I can to makes things right. Please email me at [email protected] so I can resolve the debt recovery and make sure everything is settled for you immediately.
Don’t use this company i wanted to cancel within 14 days they then ignore you as soon as you sign up i don't like the product as they did not tell the truth be warned
By Mark T.
Response from Birdeye· Apr 16, 2024
Hi Mark, My name is Ciera, and I want to fix all issues you have encountered. Our support team will be reaching out immediately to assist with your cancellation. Please email me at [email protected] if you need anything further.
Birdeye is a horrible company. They have very poor customer service. When you sign up for an account - they make it impossible to cancel. They do not send auto-renewal reminders and will threaten legal action if you try and cancel. Stay away
By kristen W.
Response from Birdeye· Apr 12, 2024
Hi Kristen, Our support team will be reaching out shortly to help with your cancellation. I apologize for the experience you have faced; I'm here to help and resolve this.
They will not prodivde what they say and then will not cancel for 2 years. Don't sign up, you will regret it. Birdeye has now been in contact with me and has rectified my issues. Thank you for cancelling my subbscritpion and refunding my last 2 payments.
By Janine H.
Response from Birdeye· Apr 9, 2024
We sincerely apologize for the negative experience you had with our service. We take customer satisfaction very seriously, and we would like to have the opportunity to address your concerns and resolve this issue promptly. Please contact me at [email protected] so I can resolve this matter for you.
I would give them less than one star if I could - their customer service is worse than horrible. The software itself is overly expensive and lacks features that other basic applications have. I have emailed them many times over the last 4 weeks trying to get help and they refuse to respond. At first they sent me to a "retention specialist" but now they just ignore me and have kept me tied into a contract without providing the service I am paying for. STAY AWAY FROM THIS COMPANY! Update - now that the review was seen ( I posted this on every review site possible) they decided to flag this review as containing illegal content so it would be hidden. Hoping Trust Pilot is better than this and keeps this. This company (do a little research - I didn't) is no good.
By Tom W.
Response from Birdeye· Apr 4, 2024
We sincerely apologize for the negative experience you've had with our company. We take customer satisfaction very seriously and are committed to providing our customers with the best possible service. We would like to learn more about your experience so that we can take steps to resolve these matters. Please email me at [email protected]
