Customer service non-existing
Over a month ago, I requested an account balance refund. Apart from the automatic email response, they haven’t replied and I am still waiting for that refund.
By Stine G.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
386 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Bird is a dockless scooter-share company based in Santa Monica, California.
Bird (bird.co) has 386 customer reviews on The Fair Hearing, with an average rating of 1.2 out of 5.
Showing 355 reviews with 1 star · Clear filters
Over a month ago, I requested an account balance refund. Apart from the automatic email response, they haven’t replied and I am still waiting for that refund.
By Stine G.
This Silicon Valley company is attempting to change UK law in order to capitalise on our pavements by renting motorised scooters. Pavements are for pedestrians, with the exception of mobility scooters for the disabled.
By Dpdp
The bird scooters app is terrible, they over charged me. Deleted the app and never will use them again.
By Oficinas Z.