Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
329 reviews
Birch Gold GroupSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
America's Top Choice For Physical Precious MetalsOur reviews reflect the experience of our thousands of satisfied customers. Discover how you too can protect your savings.Request a Free Info KitBirch Gold Group helps Americans diversify their savings with physical gold and silver. Purchase precious metals for physical delivery, or rollover an IRA or 401(k) into a Precious Metals IRA.Our dedicated, in-house team will help you through every step of the process, so that you'll feel informed and educated about the decision that you make for your purchase. Following your purchase, our customer relations department is always available to answer your questions.Birch Gold Group is A+ Rated with the Better Business Bureau (BBB), AAA Rated with the Business Consumer Alliance, and has thousands of satisfied customers. Learn more about our company at the following links. Visit Birch Gold Group Request a Free Info Kit5-Star Customer ReviewsPrecious Metals IRAsWhy Precious Metals?
Birch Gold Group (birchgold.com) has 329 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 293 reviews with 5 stars · Clear filters
This is the third time that we've bought from Birch Gold Group. We've always felt truly happy and satisfied with the process. This last time was no different. They were excellent partners, ones who we'll certainly work with more in the future.
By J F.
My accounts have made a pretty penny on the stock market over the last decade but I made the decision it's time for something else. It can't go on like this forever. Birch Gold was so helpful in helping me convert into precious metals... I never knew that it could be so easy!!
By Javan G.
Worked with an amazing rep, Mark, for several weeks. He is insanely knowledgeable, was able to answer all of my questions about the market. Once I made the decision to go, Natalie was there each step of the way to help set up the new IRA. It's a well oiled machine over there, would definitely encourage anyone to check them out for yourself
By Joshua H.
When first speaking to Jack at Birch Gold, I wasn't convinced that a gold ira would be for me. After all it's a very different approach from the normal ira, which I was pretty comfortable with. Why rock the boat? But, Jack helped me understand the pros of gold and silver investing, and explained how simple it could be. After several weeks of communication, I decided to make the move. I had been converted!
By Elliot
Birch Gold wasn't the first gold company that I worked with, I've bought from maybe 4 or 5 others in the past, but I can say hands down that they are THE BEST. A+ customer service, from start to finish. Metals were shipped to me quickly. Everything was perfect.
By Gloria S.
Ben Shapiro has been talking about Birch Gold for a long time now. It had always been on my mind as something that I should do, and I finally decided that this was the time to do it. Working with Birch Gold was excellent all around, they are compenetn and helpful folks over there. They helped e with my rollover with hardly any issues. Can't say enough good things about them.
By Brigitte G.
Given how many companies out there don't follow through on some of the simplest of promises, it was so refreshing to work with Birch Gold, who not only lived up to the expectations, they went far beyond!!!! Stu and Sam were so great and friendly. Every time we spoke on the phone, it was a complete joy. The coins that I ordered came quickly, there were zero issues.
By Jason N.
We were so impressed with the whole team over at Birch Gold Group. Each of us created new IRAs, and with the help of susan, everything went off without any issues. WOW! Before we started they told us that they had a team to do most of the work, but we still didn't really know what to expect. Susan went above and beyond, there is no way that we could have done it without her.
By Skippy W.
