Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
329 reviews
Birch Gold GroupSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
America's Top Choice For Physical Precious MetalsOur reviews reflect the experience of our thousands of satisfied customers. Discover how you too can protect your savings.Request a Free Info KitBirch Gold Group helps Americans diversify their savings with physical gold and silver. Purchase precious metals for physical delivery, or rollover an IRA or 401(k) into a Precious Metals IRA.Our dedicated, in-house team will help you through every step of the process, so that you'll feel informed and educated about the decision that you make for your purchase. Following your purchase, our customer relations department is always available to answer your questions.Birch Gold Group is A+ Rated with the Better Business Bureau (BBB), AAA Rated with the Business Consumer Alliance, and has thousands of satisfied customers. Learn more about our company at the following links. Visit Birch Gold Group Request a Free Info Kit5-Star Customer ReviewsPrecious Metals IRAsWhy Precious Metals?
Birch Gold Group (birchgold.com) has 329 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 293 reviews with 5 stars · Clear filters
Great experience. Prompt customer service. Everything went well. If I buy more it will be with BGG
By Nick P.
Response from Birch Gold Group· Dec 29, 2020
Hi Nick, A great customer like you deserves a great experience! Thanks for taking the time to share your feedback with others. We hope we can continue to build our relationship with you. Please call us if you need anything in the future!
The staff is dedicated to taking care of me even though I made a few mistakes. They made it all work smoothly. Very pleased with Birch Gold Group.
By No O.
Response from Birch Gold Group· Dec 23, 2020
Hello! Thank you for giving us the opportunity to take care of you! We hope to continue our relationship with you, and we are grateful you took the time to share your feedback! Please don’t hesitate to call us if you have any questions. Wishing you the best of luck!
The people at birch gold group made this transaction a very easy experience for me. Even assisted in my 401K transaction.Their customer service is the best!
By Steve
Response from Birch Gold Group· Dec 22, 2020
Hi Steve, We work hard to make the process as easy as possible for our customers, so we’re really happy that came across in your experience with us. We value your business, and we thank you for giving us the opportunity to provide you with the customer service that you deserve. Please don’t hesitate to contact us if you have any questions or need anything further from us. Wishing you all the best!
We have never owned precious metals prior to this year. We were concerned that the presidential election results would erode our 401K portfolio. We talked with Jack Newstead and he explained the process to us. Everything developed as he said. We are extremely happy with Birch Gold. The price we paid and the value we received were fair and equitable. We recommend this company to anyone wanting to invest and protect.
By Consumer
Response from Birch Gold Group· Dec 22, 2020
Hello! We work hard to exceed customers’ expectations, so we are happy to hear you had a great experience with us. Thank you for taking the time to express your positive feedback and for the recommendation! Please be sure to call us if you have any questions or need anything in the future!
Contacting Birch Gold was the best thing I could have done. They patiently taught me a great deal about investing in metals and all of its pros and cons. They were so patient and never pushy as we took our time deciding what we wanted to do with our 401k. Always available with a phone call and with written information. Can't think of how they could have done more.
By LEON
Response from Birch Gold Group· Dec 22, 2020
Hi Leon, Thank you for taking the time to leave us a review! You’re a valued customer of ours and we’re happy that our efforts in providing knowledge about precious metals to customers gave you a 5-star experience with us. We’re still available for you any time you need us, just give us a call! Wishing you all the best in your future endeavors!
My experience with Birch Gold Group has been nothing short of Exceptional! They are true professionals who know their market and their clients. Phillip provided outstanding customer service while patiently addressing all of my questions and concerns. Brock was also very professional in getting me set up for the transaction. I was extremely impressed with the simple yet secure step-by-step process resulting in my acquisition of physical gold. I will definitely be a returning client as I seek to procure more precious metals within my portfolio.
By Richard
Response from Birch Gold Group· Dec 22, 2020
Hi Richard, Thanks for sharing your 5-star experience online! We are so happy to know that the standards we hold for customer service has reflected in your experience with us. We’ll be sure to share your kind words with Philip and Brock so they can continue being motivated to help deserving people like yourself. We can’t wait to continue our relationship with you!
This is very simple review from a simple person. Peter was the reason I decided to go with Birch Gold Group! This guy didn't know me from Adam and kept contacting me like a old friend until I was really feeling good about going with them. After that everyone else I delt with put the icing one the cake! Great organization and professional! Thanks again Nick!
By Nick B.
Response from Birch Gold Group· Dec 21, 2020
Hi Nick, We’re so happy you allowed us the opportunity to assist you with your precious metals purchase! Thanks for taking the time to share your feedback with others. We’ll be sure to forward this to your team to let them know to keep up the good work! Should you need anything in the future, your Birch Gold Group family will be ready to help you!
I found all staff at Birch Gold Group to be extremely professional and knowledgeable. They helped me with a 401k transfer that prior company was sandbagging me with making a transfer. I would highly recommend Birch Gold to others wanting a safer way to make investment.
By Thomas O.
Response from Birch Gold Group· Dec 21, 2020
Hi Thomas, Thank you for allowing us the opportunity to assist you with your precious metals purchase. We’re sorry to hear about the prior company, but we are happy that we were able to step in and help you with the transfer. We appreciate you taking the time to share your experience with others! Please let us know if we can do anything for you in the future!
