Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
329 reviews
Birch Gold GroupSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
America's Top Choice For Physical Precious MetalsOur reviews reflect the experience of our thousands of satisfied customers. Discover how you too can protect your savings.Request a Free Info KitBirch Gold Group helps Americans diversify their savings with physical gold and silver. Purchase precious metals for physical delivery, or rollover an IRA or 401(k) into a Precious Metals IRA.Our dedicated, in-house team will help you through every step of the process, so that you'll feel informed and educated about the decision that you make for your purchase. Following your purchase, our customer relations department is always available to answer your questions.Birch Gold Group is A+ Rated with the Better Business Bureau (BBB), AAA Rated with the Business Consumer Alliance, and has thousands of satisfied customers. Learn more about our company at the following links. Visit Birch Gold Group Request a Free Info Kit5-Star Customer ReviewsPrecious Metals IRAsWhy Precious Metals?
Birch Gold Group (birchgold.com) has 329 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 293 reviews with 5 stars · Clear filters
Very helpful. Took the time to explain everything to me. Wasn’t in a rush to get me off the phone.
By Ernest
Response from Birch Gold Group· Oct 19, 2021
Hi Ernest, Thanks for sharing your feedback! It’s important for us to take the time to get to know you, your goals and needs, so you’ll never be rushed off the phone with us! We’re excited to have you a part of our family and we encourage you to contact us if you need anything in the future.
The staff walked me through the process. Did not even know the exact name of some companies, but the staff help find where my 401ks were and helped get them switched.
By Sophia
Response from Birch Gold Group· Jul 13, 2021
Hi Sophia, Thanks for giving Birch Gold Group the opportunity to assist you! We’re happy we could help navigate you through the transaction and we want you to know we are always here for you, so please feel free to reach out at any time we are needed.
i was a concerned consumer, with the election of a President that is spending foolishly, i felt my money i had saved was now vulnerable. i heard on a radio show x22 report about Gold and Silver being a option. so i called and it was a great experience. my mind is at ease knowing a good amount of my investments were switched to Gold and Silver. Birch Gold Group explained in great detail, why and how's to invest. i feel i am also an important person to them, they treated me like a queen. i would definitely would recommend anyone to this Gold Group
By Awsumb M.
Response from Birch Gold Group· Jul 6, 2021
Hi Mary, We are so happy our team members made you feel as important as you are. There’s nothing better than knowing a customer’s mind is at ease after their transition to precious metals. We’ll always be here for you, so please don’t hesitate to call us if you need anything. Welcome to the Birch Gold Group family!
I heard about Birch Gold from a reputable source. I researched several direct purchase Gold suppliers and settled on Birch Gold. The reason why I chose them is because they were transparent, timely, and took the time to answer all of my questions. My package arrived intact, accurate, and in a timely fashion . I can’t imagine using anyone else in the future.
By Jas-Seg
Response from Birch Gold Group· Jun 14, 2021
Hi Jas-Seg! We really appreciate you taking the time to share your feedback with us and others! Transparency, timely actions, and answering customers’ questions are all things we find of utmost value so it’s great to hear that reflected in your experience with us. We love having you as a customer and we look forward to continuing our relationship with you. If we could be of future assistance, please don’t hesitate to give us a ring!
This was my first time purchasing gold and silver. Since I didn’t know much about gold and silver, Feddy kindly linked me with Chase, the expert. He was very knowledgeable, helpful, and I was comfortable buying from Birch Gold.
By Josephine K.
Response from Birch Gold Group· Jun 14, 2021
Hi Josephine, Thank you for trusting Birch Gold Group with your first precious metals purchase! We love that our knowledge and helpfulness made your buying experience a comfortable one, and we look forward to continuing to provide you with the utmost service. Should you ever need future assistance, please feel free to contact us!
The people at Birch Gold were friendly, knowledgeable and helpful. It was a pleasure working with them.
By Jeremy D.
Response from Birch Gold Group· Jun 9, 2021
Hi Jeremy, Thank you so much for taking the time to share your experience with us and others! Friendly, knowledgeable, and helpful service is what you deserve, and we are grateful you trusted in Birch Gold Group to provide that to you! We look forward to continuing our relationship with you and we welcome you to call us if we could be of any assistance in the future.
Great and very experienced personal. Made the transition easy, and worth the time.
By Bill T.
Response from Birch Gold Group· Jun 8, 2021
Hi Bill, We are so happy we were able to give you an experience that was worth the time, because you’re definitely worth the utmost customer service. We’re happy to have you and your family a part of ours! Should you ever need us, please don’t hesitate to reach out.
I really appreciate the help and guidance I was given by Samuel Benavides and Grant Gordon. They made the process of buying precious metals easy. Thank you, Lori Cheetham
By Lori C.
Response from Birch Gold Group· May 25, 2021
Hi Lori, We are thrilled that your experience with Samuel & Grant provided you guidance and confidence with your transition into Precious Metals. We truly appreciate you for placing your trust in us. Should you ever have any questions, please do not hesitate to give us a call. We wish you all the best!
