ABSORBMAX
ABSORBMAX: Did absolutely nothing. Waste of money. Customer service seemed to be good but this product is not.
By Carolyn A.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
30 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At BioTRUST, our goal is providing customers with the highest quality, most effective nutrition products, vitamins and supplements on the market.
BioTRUST Nutrition (biotrust.com) has 30 customer reviews on The Fair Hearing, with an average rating of 2.7 out of 5.
Showing 14 reviews with 1 star · Clear filters
ABSORBMAX: Did absolutely nothing. Waste of money. Customer service seemed to be good but this product is not.
By Carolyn A.
They contacted me via Email for a collaboration deal. I thought it wasn't on brand for me, so I ignored it. and they then followed with extremely aggressive, personal, and rude emails. I found these unprofessional, unnecessary, and very alarming. If their PR team is full of rude harassment I don't expect their help team would be any better. Best to avoid.
By Sarah K.
Purchased 2 products from Bio Trust an it doesn't seen to be doing anything just a waste of money
By Bob
I didn't even order anything, they just sent an email and it said everything was free but the shipping? Weird situation.
By SDK
I can’t believe what this company has done to me, I have placed many orders with this company and paid many custom charges quite a lot, the last order they sent me they didn’t put the full order I paid for so I was charged custom fees for this I and waiting on them taking full responsibility and refunding me everything it’s costed me so far they haven’t but I am hoping it can be resolved NOT GOOD AT ALL.
By Eamond O.
My recent experience of dealing with BioTrust’s customer services has been very disappointing. My products have taken almost a month to arrive, and I still haven’t received them. I wrote to BioTrust to find out what’s happening, a number of times. I told them about the poor tracking information given by their delivery partner, and asked for an explanation for the extreme delay as I needed to decide if this was a one-off problem and worth continuing buying from them. Their response was to give me money back and no useful information on why the delay. Of course the money back is welcome, but it felt like a sweep the problem under the carpet. No investigation has happened to my knowledge. In addition there was a throw away line at the end saying the package should be delivered in the next couple of days. No specific time. It’s disappointing as BioTrust’s products are good, but waiting a month is a big ask in today’s day and age. And seemingly lazy responses offering money without looking into the problem properly does not give confidence of future buys Mike King
By Lila