Biocide SystemsReviews of biocidesystems.com

388 Omar St, Los Angeles, California

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The Fair Hearing score

3.7/ 5

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746 reviews

Biocide Systems3.7Average

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About Biocide Systems

Biocide Systems is listed under Cleaning Service Providers in Los Angeles, California.

Biocide Systems (biocidesystems.com) has 746 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.

Also known as: biocidesystems.com
Website: biocidesystems.com
Category: Cleaning Service Providers
Location: Los Angeles, California
Listed on The Fair Hearing: 2026

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Jul 12, 2022

I would give a negative five if…

I would give a negative five if possible. Not only this product did not work, I called the company and left a voicemail. Someone called me 4 days later... a very rude lady who made it sound like it was my fault that their instructions don't say one per room (just says good for up to 400ft) and I should have read their FAQ? When I asked to speak to a manager the lady got even more rude! Also, for a refund you need the used containers.... this company and product is a joke!

By Tania F.

Response from Biocide Systems· Jul 13, 2022

Dear Tania, We are sorry you are not happy with your results, however, as our customer service representative explained to you, you did not use the adequate amount of product to resolve your odor issue. She explained to you and showed you where on our website, it is explained how much to use, and that the instructions are for how to active the product, but all other information is clearly stated. She offered you a solution which is part of our normal refund policy clearly stated on our website FAQ, but you asked for consideration that are beyond our regular return policy. She explained that she could not do so and you asked for a supervisor telling her you did not want to speak with her anymore in a very rude manner (we record our customer service calls. She asked you to please hold while she tried to get a hold of of someone to talk to you right then and there, but after about 45 seconds f being on hold you hung up. So once again we will offer you our standard return policy, we can either send you replacement product or we can issue you a refund, as stated in our FAQs ( https://www.biocidesystems.com/pages/faqs ). Please keep in mind that you need to do this within 30 days of purchase, however we are willing to give you a few more days if you need it. We would also like to point out that loading in two separate reviews for the same purchase from two separate people shows your intent to cause us additional harm because you failed to inform yourself about our products before using them, and has been reported to Trustpilots Content Integrity department. Kind Regards Biocide Systems