Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
425 reviews
Binance.USSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Binance.US is America's home to buy, trade, and earn digital assets. As a compliance-first, U.S.-regulated exchange, Binance.US offers secure and reliable access to the world’s most popular cryptocurrencies. Recognized by Forbes and Business Insider as a top U.S. cryptocurrency exchange, Binance.US leads the industry with its low fees, advanced trading engine, platform security and reliability, and robust compliance framework. Learn more about Binance.US at https://www.binance.us/.
Binance.US (binance.us) has 425 customer reviews on The Fair Hearing, with an average rating of 2.0 out of 5.
Showing 92 reviews with 5 stars · Clear filters
Travis is good. Solid help
By Jeremy B.
Response from Binance.US· Aug 24, 2026
Hi Jeremy, Thank you for the great review! We’re glad to hear Travis provided the solid support you needed. We appreciate you taking the time to recognize his help. Regards, Binance.US
I’m still waiting for someone help me with my transaction which is pending and not going through
By customer
Response from Binance.US· Aug 24, 2026
Hi there, Thank you for sharing your feedback. We’re sorry to hear your transaction is still pending, and we understand how frustrating it can be to wait for assistance. We’ve requested more information through Trustpilot so we can better identify your case and review the transaction you described. Once we receive that information, we’ll be able to take a closer look. Regards, Binance.US
I am just learning as I go. It’s not easy to start and understaall this. Crypto jargon. I have to ask to be sure I’m doing it right. The answers so far have been clear and straightforward. I am still a little scared and want to do baby steps, before I compromise a rather large amount of money.
By Felipe
Response from Binance.US· Aug 20, 2026
Hi Felipe, Thank you for sharing your experience. We’re glad to hear the answers you’ve received have been clear and straightforward as you continue learning about crypto. Taking the time to ask questions and become familiar with the platform is important, and our support team is here to help along the way. Regards, Binance.US
Efficient service thanks Binance Us
By Leonyla H.
Response from Binance.US· Aug 20, 2026
Hi Leonyla, Thank you for the great review! We’re glad to hear you had an efficient experience with Binance.US. We appreciate you taking the time to share your feedback. Regards, Binance.US
I spoke to a previous agent, but they could not help. This agent found the problem and helped me get it resolved.
By Stephen P.
Response from Binance.US· Aug 19, 2026
Hi Stephen, Thank you for sharing your experience. We’re glad our agent was able to identify the issue and help get it resolved. We appreciate your patience throughout the process and thank you for choosing Binance.US. Regards, Binance.US
they were a great help
By Ron P.
Response from Binance.US· Aug 19, 2026
Hi Ron, Thank you for the great review! We’re glad to hear our support team was able to provide the help you needed. We appreciate you taking the time to share your experience. Regards, Binance.US
They haven't sent me the code to reset my password on my email yet
By Jeanie Gubser J.
Response from Binance.US· Aug 17, 2026
Hi Jeanie, Thank you for sharing your feedback. We’re sorry to hear you’re having trouble receiving the code needed to reset your password. We’ve requested more information through Trustpilot so we can better identify your case and assist with the issue. Once we receive that information, we’ll be able to take a closer look. Regards, Binance.US
Ease of use. Gave precise information
By Stephen D.
Response from Binance.US· Aug 12, 2026
Hi Stephen, Thank you for the great review! We’re glad to hear you found the experience easy to use and received the precise information you needed. We appreciate you taking the time to share your feedback. Regards, Binance.US
