Binance.USReviews of binance.us

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2.0/ 5

Poor

425 reviews

Binance.US2.0Poor

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About Binance.US

Binance.US is America's home to buy, trade, and earn digital assets. As a compliance-first, U.S.-regulated exchange, Binance.US offers secure and reliable access to the world’s most popular cryptocurrencies. Recognized by Forbes and Business Insider as a top U.S. cryptocurrency exchange, Binance.US leads the industry with its low fees, advanced trading engine, platform security and reliability, and robust compliance framework. Learn more about Binance.US at https://www.binance.us/.

Binance.US (binance.us) has 425 customer reviews on The Fair Hearing, with an average rating of 2.0 out of 5.

Website: binance.us
Category: Banking & Money
Listed on The Fair Hearing: 2026

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Jan 22, 2021

Binance.us is simply awful

My experience with Binance.us has been rather awful. They have no concept of customer service. Granted lack of customer service describes most exchanges, but Binance is about the worst. Yes, they fees are lower but I would be happy to pay the higher fees of Coinbase to avoid the annoyances of Binance. First off, their ACH deposit system is unreliable. You often have to remove your transfer account information and then reenter it for it to work. Then sometime it will just stop working until you send them a copy of your bank statement and other stuff. They do this despite the fact you had been using the same back account for a year or so. On another occasion they an ACH didn’t go through because their system said my account was NSF which was false. Then they said they require a person’s account to have 1.5 times the amount being transferred for it to go through. But my bank account DID have over 1.5 times the amount, so that was not the problem. Finally the last straw was when I did an ACH transfer only to find that for some reason trading had been disabled on my account. So I moved funds to Binance only to learn after the fact that I can’t trade. I sent in a trouble ticket to find out what was going on and get it fixed. No response. I’m only thankful that I did an ACH first, because I was about to wire a lot more money into the account. Needless to say, but I ended up wiring the larger funds to my Bittrex account instead. By that afternoon Binance still had not gotten back to me. At this point I reluctantly decided I was done. I transferred what crypo I did have on deposit in my Binance account out to other accounts of mind. Then I called up my bank and put a “stop payment” on the ACH transfer to Binance. You should not use Binance, they suck!

By Doug J.

Response from Binance.US· Jun 3, 2026

Hi Doug, Thank you for sharing your feedback. We’re sorry to hear about your ACH deposit, trading access, and support experience, and we understand how frustrating it can be when funding or account features don’t work as expected. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to USD funding, trading access, and support flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US