Binance.USReviews of binance.us

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2.0/ 5

Poor

425 reviews

Binance.US2.0Poor

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About Binance.US

Binance.US is America's home to buy, trade, and earn digital assets. As a compliance-first, U.S.-regulated exchange, Binance.US offers secure and reliable access to the world’s most popular cryptocurrencies. Recognized by Forbes and Business Insider as a top U.S. cryptocurrency exchange, Binance.US leads the industry with its low fees, advanced trading engine, platform security and reliability, and robust compliance framework. Learn more about Binance.US at https://www.binance.us/.

Binance.US (binance.us) has 425 customer reviews on The Fair Hearing, with an average rating of 2.0 out of 5.

Website: binance.us
Category: Banking & Money
Listed on The Fair Hearing: 2026

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Apr 7, 2021

Zero customer service, steals money, zero stars

If I could give a zero stars I would. Here is my experience with Binance.US: On last November 28th (2020) I purchased $440 in USD with the plan to trade it for other currencies. The money was frozen, and when I troubleshot the problem online it said that sometimes monies got “held” for up to 10 days before releasing the funds to ensure that the funds were available. (This was a debit card purchase, BTW, so why this hold was required is beyond me.) I waited 14 days before contacting their support people to ask about the problem. This was the beginning of a long battle that has not been resolved yet. One HUGE issue with their support is that they say that one should only submit one ticket, or you will be bumped to the bottom of the list again. So I waited. For over a month, to finally receive a reply, saying the money was in my account. Yes, I can see it there, but it is frozen. They never addressed this issue, which was what I wrote them about in the first place. I wrote back and explained this, and received a couple of generic letters saying, “We believe we have resolved your problem; if not let us know.” I replied to these emails and to the original support person who wrote me the incorrect response, and have been going back and forth (13 emails) with them for 4 months, receiving more responses that don’t address the problem and more generic “Have we helped you?” emails. During this time the price of bitcoin, which I was trying to purchase for the trade currency, has quadrupled and the price of DASH, which I wanted to eventually buy, has tripled. In other words, I am out a boatload of money because these people cannot or will not respond to a simple support request: please unfreeze my funds so that I can use your exchange to make purchases. At this point I am beginning to wonder if this is not a policy of theirs: to permanently freeze funds of small investors who have absolutely no power to fight for themselves. Bottom line: Small investors, BEWARE!

By K. S.

Response from Binance.US· Jul 10, 2026

Hi K. Smith, Thank you for sharing your feedback. We’re sorry to hear about your experience with frozen funds and the support process, and we understand how frustrating it can be when an account issue remains unresolved for an extended period. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to account review, funding, and support workflows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case and provide the next steps. Regards, Binance.US