BillabookReviews of billabook.com

Please do not take any risk. It is not unusual for a booking confirmation email to be missing when the status is still “Pending.” It also appears that the payment has already been taken from my card.

Very poor No phone number No email confirmation and they charged my card and I’m travelling tonight and not sure what to do … Definitely read reviews before booking Avoid this website as it’s scam Even with new email still no answer Please avoid

I had made a non-refundable reservation on behalf of my mom for a hotel in Madrid (yes, I totally understand what non-refundable means). Just a few days before her planned trip there were airport closures and all flights getting cancelled due to what is now known as the “12 day war”. I contacted support (email only, there is no phone number to call) explaining the force majeure situation, acknowledging what non-refundable means and suggested that I pay a penalty. They told me to get a confirmation from the hotel and they’ll see what they can do. I called the hotel, they were very understanding and sent me an email confirming they won’t charge any amount for this reservation. I sent Billabook the confirmation letter 15 minutes after they asked for it. Crickets. Sent a follow up email a few days later asking for a confirmation or acknowledgment, no response. I waited for a few more days, contacted my bank and disputed the transaction. Billabook fought the dispute and lost. “Adam” or whoever is running the one man show at Billabook, this is no way of doing business my friend. Do better. ————— “For any concerns, please contact our support team directly.” That’s what I did and I was willing to pay a partial penalty too, your support chose to stop responding once I provided a confirmation letter from the hotel that they will not charge any amount for this reservation. Moreover we received an email from the Billabook system (not the hotel) with a response from either the hotel or your supplier, clearly stating there will be no charges for this reservation. Go check your own records, happy to provide it if you can’t find it. Read the other reviews here, you seem to have a refund problem with fully refundable reservations too.

Hey everyone, so I booked my stay through billabook 2 days ago. Unfortunately that price was no longer available. I got an email from billa book that Unfortunately that price wasn't available and that they would be issuing a refund. Which was great. I looked at my bank statement and notice the money was pending being put back into my account. The next day it was gone on pending billing and no refund went through. I've emailed 4 times and have not gotten a response. I just need to get back home to see my family but the funds arnt there. If I could just get my refund that would be great.

So I booked a reservation through here on accident. regardless, I was robbed in Spain and can no longer make the reservation due to my passport being stolen. After not hearing back from the billabook team and receiving an error message when trying submit a ticket on their platform. I reached out to the hotel directly and they will refund the reservation 100% and have written proof of that interaction. I have done everything to get in touch with their support from emailing, trying to message through the platform (It's bugged so you can't), and even tried messaging the C-Suite on linked in to get a reply. But it's been crickets from them. AMEX is running a fraud investigation on them as we speak. I would highly recommend never using this service and hope someone from their team gets back to me.

No Reply on my refund I have booked from billabook, booking was instant rejected mentioning the rates you looking is not available, Although the rate is available on several other website but I thought give a chance with billabook but they mailed me you will get refund as booking not done due to rate change. Since then I am chasing them to advice till when I get my refund but no one is replying . Tried to book le meridien, mauritius on usd 596 I request them to refund so I book other hotel but they are not listening. I mailed customer service and reservation both teams. Still no reply from them.

Scammers, You’d need to dispute your money if you want a refund because even if it says free cancellation they won’t give back the money to you.

The website advertises free cancellation on certain bookings, but in practice, that doesn’t always happen. Some users have reported canceling well in advance and never receiving their refund, even after weeks of waiting. Attempts to contact customer service often go unanswered, leading to frustration and concern about the site’s reliability. It appears the operation may be poorly managed, with little regard for customer support. In several cases, people have resorted to disputing charges through their credit card companies.