BigScootsReviews of bigscoots.com

I've been hosting websites with BigScoots for over ten years now and highly recommend their basic shared hosting. All my sites are Wordpress (currently five) and even though I don't use their Wordpress hosting they still are willing to help me through any issues I have. Their customer service is outstanding - I get a response usually within 15 minutes and they work with me until the problem is solved. I've used many other hosts over the years (Dreamhost, GoDaddy, SiteGround, Bluehost) and I'm completely satisfied with BigScoots, they are an excellent hosting company with exceptional support.

Have been using this company for hosting for over a year now. The transition was easy and smooth, and after botched transfers with other companies in the past, that is very important. The service has been excellent but where they truly go above and beyond is with customer support. I often send in questions or ask for their help and they always reply immediately, and with the solutions I need. Cannot recommend them enough.

I recently migrated my website to Big Scoots and couldn't be happier with my decision to switch. Big Scoots support has been nothing short of spectacular! First, the migration was incredibly fast and easy. And my site already performs better on Big Scoots. And second, this is a biggie, I was having an issue with one of my WP plug ins but the vendor couldn't replicate the issue and suggested it was due to other plug-ins. I submitted a support ticket to Big Scoots to see if they could help. And Dean quickly responded by providing specific error detail to share with my vendor that showed it was indeed their issue. And guess what? The detail that Dean provided meant my vendor took ownership of the issue and was able to create a fix within a few days. Huge fan of Big Scoots!

I have three websites that I host with Big Scoots, and honestly the service is exceptional. I am awful with Wordpress and they've even gone out of their way to help me. I always get a response within 5 minutes, and they always sort the issue. Not only that but if my website is down, they alert me straight away. I've worked with many website hosts, they're by far the BEST. No comparison in my opinion. Best regards, Becky

We have been with Bigscoots since February 8th, 2015. I decided to move us over from Hostgator after they were bought by EIG, and years of great service went down the pan overnight. We are a digital marketing agency, and we host our clients sites, so it is imperative not just for our own business but also for the sites we host to find not just a good host but a great reliable host. Bigscoots was not a name I had ever heard of, but all the comments I found online on hosting forums kept mentioning them and their awesome support. What really matters with a hosting company is not what happens when things are working; it is what happens when they are not. BigScoots has always delivered! We have had a handful of issues over those 8 years, and the support is always there. Not long after moving, we moved off a VPS. The switch over to a dedicated server was painless. The support has remained as awesome all the way through. Justin, Scott, and the rest of the team are super responsive, and you get a reply on their ticket system very quickly. We have used many hosting companies in our line of work, and we have not used one better than BigScoots. Whenever possible, we move all of our customers onto our hosting. Every time, we can offer fast, reliable hosting that we know will just work. There are cheaper options out there, but you get what you pay for with hosting. If you go for the cheapest solution out there, don't expect fantastic support. I would rather have awesome support anytime, as a website that is constantly down will cause your business to lose more money than you ever saved with cheaper hosting. If your website is always down, it will also lose trust. You can't buy that back.

I have been with Bigscoots for 2 years now after moving from Kinsta. They are the premium option for sure when it comes to performance. The customer service is just slightly behind Kinsta who have a very high standard but when called upon can go 'above and beyond' to fix bugs. Justin and Scott (the owners) are guns.

Been with them for a few years now with a VPS package No server outages. I often mess things up on my server lol but the support is quick to resolve Super reliable honestly, great host

UPDATE 24 Mar 2023 I changed my review from 3 to 5 stars as the company has been great so far, so I am updating my review. There hasn't been any downtime and they are helpful when needed. UPDATE 23 Aug 2022 I changed this review from 1 star to 3 stars, as the CEO has contacted me, explained me that this was an extraordinary event that only affected my server and it will not happen again. He also offered 3 months free. They have been ok up until this event which is why I am updating the review, and if it doesn't happen again, I will revise it. Aug 11, 2022 Do not fall for the 99.99% Uptime Guarantee. Both of my websites are down for more than 5 hours and nobody is doing anything to resolve this. A refund of a month's fee is worthless when your sites are down for that long. I'm losing a lot more than their monthly fee.