Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
165 reviews
BigScootsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BigScoots is a fully managed hosting and site performance services provider for WordPress content creators, enterprises, and e-commerce clients. Since 2010, BigScoots has been recognized for unparalleled client service with 24/7 support, access to real human experts within 90 seconds, and site-specific management. With its own hardware and network infrastructure inside a world-class data center and a team of in-house engineers, BigScoots collaborates closely with clients, agencies, and developers to deliver robust client hosting services.
BigScoots (bigscoots.com) has 165 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 161 reviews with 5 stars · Clear filters
I've been with BigScoots for years, and I am not going anywhere! They are so responsive, and I can count on quick solutions to any problems I need help with.
By Melissa
Response from BigScoots· Oct 19, 2026
Thank you for being with us all these years! Knowing you can count on us for quick solutions means a lot to the team. We’re so glad to have you, and we’re not going anywhere either.
I've had my websites with BigScoots for several years and they are very responsive and helpful anytime I have a question. They're happy to give me advice or take care of anything on their end for me so I don't have to worry about getting it right. Highly recommend.
By Traci F.
Response from BigScoots· Oct 19, 2026
Thank you for being part of the BigScoots family! We're so glad we can make things easier for you and truly appreciate your continued trust and recommendation!
Excellent service. Best host I’ve had, beating SiteGround and Bluehost by a long shot! I’ve been with them since August 2023, and have experienced the least downtime of any host I’ve been with to date, even though I’m on the lowest shared hosting price bracket possible. (I also used WPX Hosting, which is also excellent—but much more pricey.) Every question I’ve had (urgent or just curious) has been answered quickly, usually within a few hours, even at night. Every support agent has gone above and beyond the call of duty to make sure my websites are working the way I need them to. They know their stuff, and have been able to track down many different problems I just couldn’t figure out. Highly recommend this host!
By Esther
Response from BigScoots· Oct 19, 2026
Thank you so much for the wonderful review and recommendation! We're so happy to hear that you've had such a great experience with us since 2023. Our team takes a lot of pride in being there when you need us, whether it's troubleshooting an issue or answering a quick question. We truly appreciate you trusting us with your websites and are glad to have you as part of the BigScoots family!
I’ve never had any issues with BigScoots support staff. They always respond extremely quickly and don’t stop until the issue is resolved. I’m very happy with BigScoots and would 100% recommend them!
By Holly
Response from BigScoots· Oct 14, 2026
We are always here and happy to assist, thank you so much for your kind words!
The customer service is always fast and responsive to whatever issues I may have.
By Alan
Response from BigScoots· Oct 14, 2026
Thank you so much for your kind words, we are always happy to help right away!
Every time we submit a request to BigScoots, the team is incredibly responsive and helpful. Also - quick - SO quick!! Thank you BigScoots - it's incredible service!!
By Michelle
Response from BigScoots· Oct 12, 2026
Thank you so much for the kind words! We're thrilled to hear that our team's responsiveness and support have made such a great impression. We truly appreciate your trust in BigScoots and are always happy to help whenever you need us!
Bigscoots has been incredible! Saved me in more ways than one. Jane and the staff are wonderful. They cater to the clients needs, suggestions are sound and plan for the future. Highly recommend. If anyone is wavering - leaning towards Bigscoots is the way to go.
By Mary Ann K.
Response from BigScoots· Oct 12, 2026
Thank you so much for the wonderful review! We're so happy to hear that Jane and the team have made such a positive impact on your experience with BigScoots. We truly appreciate your trust in us and are always happy to help you find the best path forward for your website. Thank you for the recommendation and for being part of the BigScoots family!
BigScoots has been great from the start. I've been with them for a few years now. They know what they are doing and help you with any problems you may encounter with your site. They are friendly and don't charge for answering questions. They are fast to give you a solution too. Many people are afraid to ask questions for fear of being treated unkindly. Nothing to fear here, they are friendly in their interactions. LOVE THESE PEOPLE!
By ASCN
Response from BigScoots· Oct 12, 2026
Thank you so much for the love and for being part of the BigScoots family over the years! We're so happy to hear you've had such a positive experience with our team. We want everyone to feel comfortable reaching out with questions, big or small, and it's wonderful to know that comes through in your interactions with us. We truly appreciate your continued trust and support!
