bigplush.comReviews of bigplush.com

Everything was great except one thing. The eyes was a little off from the nose and mouth. Other than that no issues.

I was expecting to have it stuffed with soft material but it was very firm and she put it as "uncuddley" but she still love it. The only other problem is that some of the stitching I found on the bottom seemed weak and was too visible. Other than that, it was pretty good

Great quality and customer support. Happened by chance to receive a bear of poor quality and they resolved my issue quickly and with no frustration on my end what so ever.

We ordered a Teddy Bear from Big Plush and it arrived very quickly (only positive thing about this experience). A week later we found the same exact bear for $30. So we decided to return the $100 bear. We called the number provided online. The first time I called I spoke to a customer service rep who informed me that their servers were down (how convenient) so I would need to email him with all the information he requested so I did. I sent a follow up email since I hadn't received my return authorization number or the correct address to return my product (which is what it says they will do online). Two weeks went by and I heard nothing from him...so I called back and got someone else who told me she couldn't help me and that the previous rep was busy but she would let him know I would be emailing again. To which I did but still haven't heard a peep from him. I will NEVER use this company again and will tell everyone I know NEVER to use them. Not only are they way over priced they are unhelpful and unfriendly...all they want is your money!! ****Update***** After posting the above review I did receive an email from Big Plush offering a full refund and allowed me to keep the bear. I have changed my stars to 4 because they went above and beyond to make things right which they didn't have to do. Thank you for providing excellent customer service the second time around and we will absolutely use you in the future.

as a company they are great, the product arrived before the estimated shipping date and is as impressive as it looked in the pictures. My only complaint is i am over seas and i was ordering something for a loved ones birthday and was looking for a product that was soft to squeeze for them. This bear seemed to be stuffed with a hard material that made a lot of noise when you pressed on it. Seemed like a common cheap maybe packing peanut style stuffing. This maybe jus tthat specific style of bear i ordered and it ended up working out better but without being able to touch a product first be sure to know what you're looking for.

I purchased a 26" stuffed owl and I received the owl exactly as the website showed. I am very satisfied and so is my Godchild Avery. She absolutely loves it

we had a delivery issue with our order and called bigplush. They took care of us right away and made sure my gift arrived on time.

My niece LOVED her pink plush horse! Item arrived on Christmas eve. My only criticism was initially the item had an earlier delivery date than actual and when trying to contact customer service i was routed to voice mail with no return call. My email to customer service was answered within 1 business day.