BiggerBooksReviews of biggerbooks.com

Response from BiggerBooks· Sep 8, 2020

Hi Vanina! We do apologize for the inconvenience this may have caused you. I have reviewed your order as well as the USPS tracking 92419901296026581206900678, I have deemed the package lost in transit with the carrier at this time. I have issued a full refund back to the original payment method, please allow 3-7 business day for the refund to process and post. If you need further assistance, please contact customer service at 888-388-9909. Thank you -Erin

Response from BiggerBooks· Sep 22, 2020

Good afternoon! We apologize for the inconvenience and frustration you have experienced. UPS cannot ship to a PO box, we will look into this and see how we can correct this issue. Your order has been refunded in full, please allow 3-7 business days for the refund to process and post back to the original payment method. We value you as a customer and appreciate your feedback. Thank you for shopping with Biggerbooks. -Erin

Response from BiggerBooks· Sep 8, 2020

Hi Caroline! We're so sorry to hear you received an item that has missing pages. We will be happy to issue a full refund for the item. I will email you directly to resolve this issue as soon as possible. Thank you -Erin

Response from BiggerBooks· Sep 3, 2020

Good morning! I have reviewed your order 17611493, we have not received any request to cancel this order. This order was shipped in less than 24 hours after the order was received. We do not charge any fee to cancel order before they ship. If you need further assistance with this order, please contact customer service at 888-388-9909. Thank you -Erin

Response from BiggerBooks· Sep 1, 2020

Good morning! We have reviewed your order and noticed that you have created two separate accounts and placed an order under each account. I will email you directly with the details so we can resolve this issue as quickly as possible. Thank you for choosing Biggerbooks. -Erin

Response from BiggerBooks· Aug 21, 2020

We do apologize for the slight delay as we are experiencing high contact volume at this time. I have researched your account and see that you have already been assisted. If you need any further assistance; please reach back out to us as we are happy to help.

Response from BiggerBooks· Aug 13, 2020

We apologize for the inconvenience and frustration this must have caused you. Your order was shipped on 07/15/20, USPS tracking 92419901296026581203053070. Do to limited transportation availability as a result of nationwide Covid-19 impacts, package deliveries have been delayed with USPS. I have added $20 of in-store credit to your account for the inconvenience. Please let us know if you need any further assistance. Thank you -Erin

Response from BiggerBooks· Jul 28, 2020

Good morning! We do certainly apologize for the inconvenience and frustration this has caused you. Most or all of the ISBN's listed on the order had a 1995 copyright date and were not available with our vendors therefor, the order was canceled and refunded in full. We have also updated our website to reflect the current status of each ISBN. We value as a customer and appreciate your feedback. Thank you for shopping with BiggerBooks. -Beth