Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
438 reviews
Big CartelSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Big Cartel is an e-commerce platform that gives creators, artists, makers, and small brands from all over the world the power to open their own online stores and make a living doing what they love. Since 2005, we’ve helped people sell over $3.5 billion of their work while remaining a 100% independent company. Driven by our passion for creativity and innovation, we stand as a haven for small brands connecting their passion with opportunity.
Big Cartel (bigcartel.com) has 438 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 56 reviews with 1 star · Clear filters
Don’t order from Minnie’s Fashion!! I’ve payed (luckily through paypal) 3 weeks ago and never received my item. Messaged the seller on instagram and got a few very vague replies, whoever they are are totally useless. Don’t waste your time.
By Leanne
Don't Waste Your Time!!! I started a free site on Bigcartel several months ago. I've had zero visitors and can't even bring up the site with a direct search. They said it would take a while for Google to crawl the site but if I can't even get to the site it's a complete waste of time.
By Sam
Perché 0 stelle non si posso mettere.... sto aspettando da 3 settimane un paio di Air force!! Ancora niente! DHL mi dice ancora che nn hanno consegnato nessun pacco!
By Antonio Di R.
Ordered goods from minnies online - being fobbed off,now 4 weeks since I paid for an item. Still not recieved. Scammed. Will contact Trading Standards and the police. This seller is on instagram and has now blocked me.
By Miss M.
Christ, I wish I'd read Trustpilot before ordering from Big Cartel. They run a business under "Old School Leeds" for retro Leeds United stuff. Advertise on Facebook a lot. I treated myself to a t-shirt. Nothing! 1st email after 3 weeks unanswered. 2nd email after a month unanswered. 3rd email unanswered. No tshirt. Nothing. Abject
By Julian D.
Worst site iv ever used in my life. They dont even have a toll free number to call. Joke of a website
By Thomas S.
Bought a babybody on May30 and paid same day but it has never arrived... I live in Denmark and calculated some time before arrival... But it is now Juli 22 and when i have written (several times) they clame that it is held up in customs.... NO i dont think it is held up.... And now they dont answer my mails.....
By Vibeke N.
I bought a shirt from there not too long ago and I picked the wrong size and the shirt was way too big so of course I tried to return it in exchange for a smaller size and I am still trying. :\ Tried sending them an email asking to exchange the shirt but they keep asking for information about the delivery that we have given them a million times and now I am pretty sure that I am stuck with a huge shirt that WOULD be awesome if it was in my size and that I cannot wear.
By Candy S.
