Big 5 Sporting GoodsReviews of big5sportinggoods.com

I am a repeat customer, I usually find what I need but will stop going due to the rude salespeople. I have had 2 incidents at 2 different stores. One the cashier was rude trying to stuff water shoes into a bag for small items like socks and then he asked me if I could use my bag from the other store I just came from and told him no, I have blouses in them. On March 5th, I went to store on Juan Tabo to inquire about swimsuits for my granddaughters. Salesperson replied everything I have is on the rack, I stopped her right there and spoke I need assistance with sizes because I am not familiar with Speedo or Nike girls' sizes. Response" "Oh, the person who does that just went to lunch" Really? she could not be bothered to assist me? Not impressed and should be provided retraining and how to speak to customers 101. How many times will this happen?

This company charges to send back returns when ordering online. There is no Big 5 where I live and I'm not spending $30 worth of gas to find the nearest store. I spent $54.00 on boots that were too small and Big 5 took $ 24.00 of my refund for the return. FedEx charges $10.00 for a 2lb package on ground service which is what Big 5 uses. NEVER AGAIN. congratulations Big 5 you manage to squeeze out every last dime! Shopping elsewhere from now on.

I went to the local Big 5. Empty shelves. Didn't have the size of what I was looking for. Hardly anyone there. More staff than customers.

Planning an international flight and looking to buy a duffel bag with SPECIFIC carry-on measurements per airline requirements. B5 website has nearly NO size data on their bags, which is stupid. I tried to write their customer service an email to ask why this is, and they have THE MOST CUSTOMER-HATING website in the world: You must ID specific things like bridges or motorcycles to send the email, with images nearly impossible to view. After two mistaken tries it said "forbidden request" and logged me off. WHY WOULD ANYONE IN THEIR RIGHT MIND EVEN GO INTO A STORE THAT SHOWS FROM THE OUTSET THAT THEY HAVE NOTHING BUT CONTEMPT FOR THE PEOPLE WHO ACTUALLY PAY THEIR SALARIES?

I purchased an inexpensive ($27) pool cue package about two weeks ago and have only played 5-6 games with it. The upper portion of the cue established a rattle of some sort. Each time I hit the cue ball it was thought there was a split in the wood or something was loose, obviously a defect. I went in today to the Moses Lake store to exchange it, possibly upgrade it. I talked to the polite counter person who said they would need to call a manager to the front. While waiting I went back to see if there was another one like mine. There was not so I decided to upgrade to a significantly higher quality set, $90. I got to the counter to finish the return and new transaction only to be informed by the manager on duty they do not take returns on pool cues because they are like baseball bats, an "impact" piece of equipment, store policy. Their return policy on their website clearly states no returns on bats and to refer to the "in-store policy" which there was a link to. That policy further defined non-returnable items, nowhere mentioning pool cues. I explained that I was about to purchase something of far greater value with a higher profit margin, to which the manager said "I would get in trouble if I allow this return." I asked for the next level of management's phone number, to which he provided me their corporate customer service number. I then asked for the actual store manager's name because I want to speak with someone locally to resolve this issue, which I got but they are not in today. In the past three years I have spent about $1,000 on merchandise in this store. Seems a shame to lose a customer over an unpublished return policy and $5.00 profit when I was ready to spend far more than that. I'll let you know how it goes.

Purchased an instore weight set that had a big instore sign saying '$299'. Because it was heavy I was paying more attention to getting it out than the purchase, and I was charge $349. I shouldn't have to remind a store to honor the price on thier big sign on the product display. Didn't notice until I got home (which is in a different town). Feels like bait and switch and I will not be shopping there again (previously purchased at least $500 a year in shoes, etc). Charge the price you advertise in store. Too many companies use 'dark practices' like this nowadays for me to give a company any credit for it being a mistake.

I get daily emails offering great discounts and bargains, decided to get a few things today. Chose a couple of on-sale items, assuming the store-wide 10% discount would apply. Wrong. Ended up being charged the regular full price less the 10% discount which added up to more than if I'd opted for the individual items sale prices. Never will buy anything from them again.

So I was at Big 5 looking to buy some gamo pellets, the ones I wanted they had for sale for $11.99. I had just looked at the manufactures website before I went to Big-5 and saw the MSRP for that item was $7.99 so I pulled up the item online on gamo webpage and showed the store associate and his reply was we don’t price match. When I asked why they would be selling something for more than the manufactures price he said well we are a California company so our prices are like they would be in California you know more expensive. I said you are nuts and no I don’t know that because your a California company your pricing should be higher. I walked out and called the corporate headquarters. I spoke to someone in their customer service department about this and was told sorry our price is our price and if you don’t like it then go to Walmart or Amazon and buy it. I was totally floored by how caviler they are about their no price match policy. Seems like Big 5 lost track of what their competing against .