Bidfta.comReviews of bidfta.com

False advertising, deceptive descriptions, stock photos of items they arent even selling. Bought a new recliner with all the pics showing it new and complete. I opened it up and it only has two arms and a back. Half is missing. They refuse to refund. Will seek legal action for remedy. This place cons people out of money. I would give 0/5 stars if possible

Strongsville location. Used to be good and when it wasn't you could get a refund. Not anymore. Bought a toaster oven in good condition and it was a different model and completely used up and filthy!. Waited 20 minutes to talk to a manager that said she couldn't help and then another 10 minutes to talk to another and all she did was plug it in and said it turns on and it's yours. Also purchased an EGO trimmer that was marked New but the battery was missing. Once again was told too bad. Terrible management and completely unprofessional. They also strategically take pictures of items to trick bidders into bidding on good items when just where the pictures end show the true condition of the item. Blurry photos are another tactic that they use. After this experience, my kids were in the bins section and I went to get them. I talked to an employee and he confirmed the shady tactics they use to mislead buyers. Avoid the frustration of this place and look for another auction site, this place is now just a place to throw money away and collect garbage. If you do win something good, chances are that it will be magically missing with no help from staff trying to locate it. I used to recommend this place but not anymore. Beware!

What was in the box was not what was bid on. The item was listed as New/Like new, was used, dirty missing a power cord and not what was listed. Items bid on could not be found and I was told that it could be over a month before a refund would be issued. a "New" Keurig came in a box that was obviously opened and missing packing material. The Keurig will not even turn on.

As is….is garbage. Less than 1/2 of the item I bought was in the box. Totally misrepresented and of course no refunds. If it’s too good to be true. It is. Beware people!!!!!

Purchase several items classified as good condition however the items where damaged or missing parts. There was no functionality for the intended purposes deeming the items as junk. These should have been clearly marked as "As -Is". Operators supports auctioneers deceptive and scandalous practice. Consumers don't have the option to alert others because they don't have rating or comment section.

New management = Poor management at the School Road location and poor customer support. Buyer beware. I have been a loyal customer for over 10 years, never having any major issues other than a few items that have not been as described. Yesterday however, I was accused of STEALING because one of the items I picked up contained extra items in the box that were not mine. I have never stolen nor been accused of stealing my entire life. I simply picked up MY stickered items and was penalized for someone else’s mistake. My account was suspended without any further investigation or surveillance footage proving I did anything other than pick up my packages. The sales clerk had stated she noticed a previously opened box and found 2 pillows that didn’t belong. I picked this box up from the floor exactly the way she found it! After emailing customer support and stating my case they did nothing to help me except send a standard response stating that this is what they do when “trust” has been broken. I am absolutely blown away by how I’ve been treated. I have reached out to the Better Business Bureau about the matter. First response from Bidfta states that the clerk added that I cussed at her after they stated they’d have to report the incident to customer service. This did not happen either and only shows the lengths they will go to in order to save face. Very unprofessional, utterly disgraceful. They simply do not care about their customers.

They listed my item as “good condition” And it was completely dented in and mangled to the point that I can’t install the wheel on my Shelf… they basically said sorry about your luck. It was categorized improperly- obviously damaged and they wouldn’t do anything. I lost over $30. Another time they marked a mattress as being a full when it was a twin and told me I should’ve checked there… how can you un-vacuum seal a mattress on site?? It’s crazy. If you go, you can go to the bins or shop only new items and still expect them to rate things improperly…. Proceed with caution or just avoid!!

I bid on some wallpaper which was very wrapped in plastic. When I opened the plastic I discovered that it was used, has been pulled off the wall and had a used bandaid in it. When I contacted them they were useless saying to look at the pictures when bidding. Which you could not see the item because of all the plastic wrap. They literally sold me trash. They knew that when posting. I could have contacted something from the bandage, it had blood on it.