Bidet KingReviews of bidetking.com

I purchased an Alpha UXT Pearl integrated smart toilet from BidetKing in April 2026. Less than five months after installation, the heated seat failed. Although BidetKing supplied a replacement part, the repair required removing the entire toilet from its floor seal, dismantling the internal electronics, disconnecting and rewiring components, and reinstalling the toilet with a new wax ring and sealant. Their alternative was factory service, requiring removal and shipment of the toilet, a minimum 14-day loss of use, and professional reinstallation at my expense. For a permanently installed, 110-pound plumbing fixture, this is an extraordinarily unreasonable warranty process. Despite advertising a three-year warranty covering 100% of parts and labor, BidetKing refused to reimburse the $300 I paid a professional technician to complete the repair. No replacement toilet or local repair service was offered. A warranty that supplies parts but leaves consumers responsible for complicated repairs and substantial expenses is not what most buyers would reasonably expect from “100% parts and labor” coverage. Prospective buyers should understand these limitations before purchasing an expensive integrated smart toilet from BidetKing.

Bought a bidetking branded seat as a gift, its construction was shoddy, the customer service was a mixture of we dont care and lol we got your money. Later i got a report from my credit agency that my data had been stolen. This company uses a company called eye4fraud to check legitimacy of online purchases. So to make sure they dont have to suffer that 1% of transactions that are fraudulent they give all your personal info, name, email, home and billing address, phone number, cc numbers to this company owned by three jewish finance guys from NYC and those guys store all that data on a poorly secured server which got hacked losing 16,000,000 customer files to identity thieves who sold it on the darknet (search github troyhunt eye4fraud for a frighteningly long list of their clients). This company suffered no government or class action penalties for this, made attempts to hide that it happened, and never tried to make it right by offering the usual complimentary credit monitoring. BIDETKING does not tell you they are handing all your info to a third party, they did not notify customers that this had happened, and you can be sure they are still doing it.