BHLDNReviews of bhldn.com

Word to the wise: don’t rely on BHLDN for your wedding party dresses. I’m one of four bridesmaids and while we all ordered our dresses 6 months ago, 3 of us had a rough time getting our dresses. While one of us got their dress with bad stitching, 2 of us (myself included) kept getting backorder notifications. Finally, once my first backorder date arrived, I called customer service to see where my order was. They told me it was on backorder again. So I wait for the second backorder date to arrive a couple weeks later. This time, they say the dress is out of stock. So I ask if there is anything we can do to get the dress as I am a bridesmaid and it would look odd if I don’t match the others. They tell me they can arrange it. A couple more weeks go by, I get a cancellation notice. I call customer service. Again, they tell me it’s on backorder again. This time I asked to speak to a supervisor. The entire time the CS rep tried telling me it was on backorder then when I explained to them I understand how these sites work and cancellation notices don’t just get sent out, they changed their story. This time the dress was completely out of stock and I have no choice but to pick another dress. Too bad the wedding is at the end of this year and all of their dresses are on backorder! Do yourself and your bridesmaids a favor and do not order from these guys. If you’re set on their designs, go to Poshmark. This was a rough experience to say the least and not one I would ever choose to go though again.

Purchased a gown purposed as my bridesmaid dress via the BHLDN site. All was well up until delivery — as explained by customer support, the company utilizes LaserShip for all packages being shipped from the warehouse. Why a considerably high-end company such as BHLDN is associated with such a low-end courier as LaserShip, I am unsure. I have never had pleasant experiences with this company (and their many, many 1-star reviews tell the same story). They, by default, mishandle and lose packages with little to no accountability. I am well past the guaranteed delivery date and have yet to receive the product. Were it purposed for any other occasion (and not my best friend’s wedding) I would wipe my hands clean of it all. Unfortunately, however, I am forced to endure the run-around I am getting from customer ‘support’ concerning my lost gown. They have not been helpful and have continued to indicate a watch & wait approach - as if the gown will turn up out of nowhere after being improperly delivered by the inefficient courier they employ. Perhaps their product(s) are indeed of quality. That stated, their shipping process - and what one must go through to receive said products - is far less than desirable.

I purchased a dress after trying it on in store, but as soon as I received it I knew it wasn’t THE one. No problem, because of the free 30-day return policy, right? Wrong! I was charged a $75 restocking fee and after multiple chats with the very rude and unapologetic customer service team, the only explanation I received was that I returned the dress “dirty” and that it must have been in egregious condition or else their return processing team wouldn’t have flagged it. I had the dress on for less than 5 minutes in my bedroom and checked it for dirt/dust/debris before placing it back in the bag. Beware of supposedly free reruns, it may be too good to be true.

Their return policy is a scam. I bought a wedding gown from them, tried it on in indoors, and then boxed it up and returned it. Prior to boxing I took pictures to be safe. After more than a month, I heard back from them that they were processing the return and they were deducting the $75 fee because the item wasn't returned in original condition. Then followed weeks of evasiveness: I called them and was told my the support representative that she couldn't see the reason that the warehouse gave. She told me to email BHLDN customer service (even though she was also customer service). I emailed, and after two days, I got a generic email response that reiterated that this was a deduction determined by the warehouse. I replied with several photos showing the item in original condition. After another long wait, their response was that the brand (the BHLDN brand, I have no idea how this is distinct from BHLDN) deducted the fee (still no proof of what they actually found), and that I needed to write a physical letter to a PO box and take it up with the brand (which again, was BHLDN). Having forced me to communicate with them by email, when they only respond every other day, I was not happy at the prospect of snail mail back and forth. How could they possibly be giving consumers such a runaround while operating a large business? Their return policy is their return policy, they can't point fingers at internal departments to try to avoid being transparent and dealing with this customer service issue. Warehouse? Brand? Is this not all part of your own company? Even the steps I took to protect myself (taking photos) is no use because this brand's customer service completely ignored my photos and at no point have they offered any rationale or any scrap of detail to justify their fee deduction. TL;DR: BHLDN will deduct fees from your return without telling you why, and if you try to show photos and ask for evidence, they won't answer. I am planning to file a consumer protection complaint.

Warning: DO NOT PURCHASE A DRESS IF ITS NOT GOING TO COME HOME TO YOU IMMEDIATELY! My experience with BHLDN has been awful and almost ruined my wedding. Do not purchase any backordered dresses, you will never end up getting it! When I purchased my wedding dress on October 20th, the backordered date was October 31st. 11 days? Not so bad since my wedding was one month from that time. However, I was NEVER told that backordered dates are subject to change. And since then my 11 days has increased to 30 without ZERO explanation. To make things worse I and let me emphasize the “I” part had to reach out to find out about the delay. I received only ONE email saying hey were running behind. The other two delays were NEVER communicated. The customer service line and the shop fronts DO NOT communicate with one another. In fact I was told by one of the retail associates that they are incapable of communicating with the customer service. There is a huge disconnect here and that’s why no resolution is ever presented. This same associate also told me it is common for them to NOT advise their customers of delays!!! If you are in this line of business communication is key. How many other weddings are you going to ruin?! Furthermore, when I called customer service I asked what issue is there with the vendor, who is the vendor and how can I get answers. I was told no one knows, not even a supervisor. I requested a call back from the supervisor’s superior and have yet to get a call back. All I want to know is what the root issue is. I just keep getting told it’s the vendor but is the vendor out of stock?! Are they manufacturing and having issues there?! I just wanted answers. The customer service the last time suggested I cancel and offered me a measly 20% off to buy another dress. 20% is nothing considering how much stress this has caused. I have been screwed over by BHLDN by the time my dress did come (5 days before I left the state for my wedding) the dress was two sizes too big. Apparently when they take your measurements, they don’t do a very good job. That would have been fine if I could get a dress one size smaller. However, that ended up being backordered to February 2020 when it originally had the same date of 10/31/19. I returned my dress and got a refund. But BHLDN has the audacity to charge a “return fee” for THEIR mistake. Absolutely terrible service and a terrible business. Do not purchase here if you want a stress free wedding!

BHLDN does not accept returns after 30 nor will they give you a credit. I tried to return a brand new, never worn dress that was still on their website for full price. Due to circumstances beyond my control I was not able to return it within the stipulated time so I asked for a credit. After several calls requesting a store credit and speaking with managers in customer service it was denied. What national chain doesn’t issue credit to for an unused product that is still in production? I am quite upset and will never shop there again. Customer, beware!

Ordered a dress from BHLDN after reading the sizing chart (I have also had professional measurements, and then also measured myself) before ordering so as to be sure that the size I ordered; 6, would fit as I am in Canada and expected to pay a bit to customs (but ended up paying A LOT, $166 CAD to be exact: Canadians be warned). But when the dress came, it was clear that it was ATLEAST 1-2 sizes smaller than the measurements (a size 2 at most, it was very small, and much smaller than the measurements listed on the site). Further, it had a stretchy under layer, and a beaded over-layer that was stiff, awkward, and didn't allow any room whatsoever for any give or space between each layer (as someone who does some sewing - this seems to be a major design flaw: you don't construct a garment with a stretchy sheath underneath a beaded layer without allowing some additional room or space, since the beads will make the fabric constrict, and with something under it that is meant to accommodate movement). And when I took the garment out of the package, a bunch of beads came tumbling out ! I tried to leave a review of this dress - which was honest and true of my experience without being nasty, but they obviously did not publish it. It makes me wonder how much they 'cook' their reviews so that they don't lose sales. Customer service wasn't really much help. They informed me that I have to pay to ship it back. I have ordered LOTS of things from the US, and any companies worth their salt will usually accept returns and send a return shipping label (and considering that it is something as key as a WEDDING DRESS), especially when the customer is forking over money to customs. It was basically a $200 lesson that I would prefer to not learn again. I won't order from this site or recommend them to anyone I know.

Ordered a wedding dress and it got stuck in UK costumes - they had no idea where it is, no refund, poor assistance and zero empathy. 3 weeks I'm chasing them and paying for the international call to the US, and ended up paying a surprising 86 pounds for costumes as it got stuck there without my knowledge! Don't order from them internationally. It's just not worth the money and hassle.