Avoid at all costs - get a price match elsewhere!
Previously, I had ordered from Beyond Eleven twice with satisfactory service; as a result, I did not hesitate to place a third order with them. My last order with Beyond Eleven was a nightmare. Initial delays prompted me to question the status of my order. After several phone calls with Ty left me uncertain what the hangup was, I tried e-mail. While my e-mail was answered by James, I was still not seeing the type of results that reflect good customer service. Ty tried to tell me that the order confirmation clearly states that it will take 7-14 days to process my order. Ty also tried to tell me that it's like this with most online retailers. Bull. I do frequent and repeat business with many online retailers. Not one of them takes two weeks to process an order. Ty was unable to explain to me why it would take my order so long to be processed. Further, this time, things have been more in line with the other negative reviews found on the web. I ordered a set of Gotoh tuners; when my order arrived, I found that I had received the wrong tuners. I immediately called, and spoke with Bob; he was helpful, moreso than Ty or James. I was sent a shipping label, and instructed to re-pack the parts and drop them at a UPS store. While I would've hoped that they would process the order expeditiously to make this right, they never did ship my correct order. Also, they failed to keep me informed of the status of my order. In the end, my order was cancelled and my money refunded without my prior knowledge, and I ordered the parts through Guitar Center. The shame here is that in todays economy, businesses like this cannot afford to have dissatisfied customers ranting all over the web about poor service.With competitive pricing and a fair selection, they have potential to do much better, but one has to wonder if the proliferation of negative reviews may be impacting the volume of business they do. My first order in May was 252132; my second order in June was 252188, this order wass 253154. Thats roughly 1000 orders in 5 months, or an average of just over six orders per day. I would say Beyond Eleven is not likely moving enough volume in straight inventory stock to be able to afford the results of bad customer service.
By Mike