Better Way HealthReviews of betterwayhealth.com

Response from Better Way Health· Mar 3, 2023

Hello Victoria. We are sorry to hear that your order did not process as you expected. We left you a voice message after seeing this review to apologize for the inconvenience. We have refunded you for the extra product and would like you to keep it as a gift from Better Way Health. In the future, please call, email or even reach out while you are online and we will be happy to help. We always want you to have a good experience. Thanks for you order, we look forward to serving you again soon!

Response from Better Way Health· Nov 28, 2022

Diana, Thank you for leaving your feedback with us. Unfortunately, we could not stop the order since it had already shipped out of our facility. We work very quickly to get everyone's orders out as fast as possible. We do however send you an upcoming order email 3 days prior to every subscription order, just in case you want to make any last-minute changes. If you have any further questions or concerns regarding your subscription, please let us know at [email protected] or by calling us at (800) 746-7640.

Response from Better Way Health· Jun 24, 2022

Carol, Thank you for taking the time to leave us feedback. I'm so sorry the website was not cooperating but I appreciate you bringing it to my attention so it could begin to be fixed. I'm glad you were able to call in and get your order all set. It was a pleasure speaking with you and I can't thank you enough for choosing Better Way Health!

Response from Better Way Health· May 31, 2022

Hello Dennis. We are sorry to hear that you were having difficulty online trying to check out via PayPal. Sometimes technology can be really annoying and we can certainly understand your frustration. To follow up, Sharlene spoke with you the next day to confirm your order was processed, and Michelle reached out after seeing your review. We obviously don't like to see bad reviews, but we appreciate the honest feedback, and more importantly, are happy that you were able to place your order online and your supplements are on the way. Feel free to reach out any time you are experiencing difficulties, we are always here to serve you. Thanks for choosing Better Way Health!

Response from Better Way Health· Nov 18, 2021

Thank you for your honest feedback, Steve. We're glad that you were able to benefit from the sale, however we truly apologize for the error of not removing you from our call list. To confirm, your name has now been removed and we will not call you in the future. However, if we can ever be of assistance, please reach out to us.

Response from Better Way Health· Mar 29, 2021

Thank you for your feedback, Cynthia. We always strive to respond with the utmost urgency and promptness to each our customers. Unfortunately, we have no record of you contacting us. I just sent you an email to follow up with you directly. As far as shipping goes, we do apologize the order has not arrived yet, but Standard Shipping for international orders is a 2-3 week transit time depending on the country, Customs, and other factors. 7 business days have passed since you placed your order, but we can assure you that your order is on its way to you. Please reach out to us any time we can be of assistance. We can be reached via email ([email protected]), or by phone (1-800-746-7640). Our office hours are Monday through Friday from 9am - 5:30pm EST. We're always happy to help.

Response from Better Way Health· Oct 6, 2020

Hi Steffanie! I'm so glad we were able to talk on the phone today, and bring clarity to the situation. Anytime you have questions about your orders, please know we're happy to help! Please give us a call at 1-800-746-7640. Not only will we provide answers and resolution, we genuinely love talking with you!

Response from Better Way Health· Aug 24, 2020

"Thank you for the feedback, Barbara! It's great you can stay positive during such a frustrating situation. We're so sorry for the delay with your delivery. We do our very best to process and ship each and every order in a timely manner. Unfortunately, the COVID-19 pandemic has delayed deliveries to many of our Canadian friends and others abroad. Although that aspect is out of our hands, we truly apologize for the inconvenience. We, as you, hope that things return to normal very soon. We thank you so very much for your loyalty, patience, and understanding. Thank you for allowing us to serve you. Your Beta Glucan is on its way!"