Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,547 reviews
BetterMed Urgent CareSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 327 reviews with 4 stars · Clear filters
Good visit, but instructions should have been available through an email in advance. I had to go through the outer door in order to see the covid visit instructions, then write down the phone number, and go back to my car to call.
By Patient
The NP I saw was great but I did have to travel to an alternate location for X-rays since the one I made an appointment at didn't have an X-ray tech on location. Other than that everyone was very friendly and helpful.
By Patient
Really quick in and out just wished I was told my diagnosis.
By Patient
Needed a Rapid COVID-19 test for work. Online reservation was easy. Emailed instructions walked me through what to do when I arrived. Once inside, the test was performed and I was led to another room to await results. Quick and painless. Staff was thorough, professional, and friendly.
By Mark
This was my first experience using my health insurance and I appreciate that they did everything easy for me. My condition was dizzy and everything was hard for me to understand but they did a great job by making me feel safe trustful.
By Patient
Staff and scheduling was a breeze. Waiting for the results was as expected and Staff did great communicating after calling. However the scheduled appointment still led to an hour fifteen minute wait just to get in and it was an 11am appointment. Same for a different later PM appointment on the wait.
By Patient
Good service once I had finally got it, everyone was nice, but I did have to go out of my patient room to see what was up because it felt like I had been left, waited upwards of an hour before finally getting my 10 minute treatment done
By Peter H.
Friendly and caring staff. Quick turn around with appointment. Too many review requests.
By Thea M.
