Staff is kind
Staff is kind, compassionate & efficient They listen to all concerns & answer all questions thoroughly
By Anne
Tuesday, November 10, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
4,547 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 3,493 reviews with 5 stars · Clear filters
Staff is kind, compassionate & efficient They listen to all concerns & answer all questions thoroughly
By Anne
Everyone is professional and friendly. All needs are met and wait time is good.
By Patient
I love Better Med. This was my 3rd visit. Everyone is so friendly and professional. I wouldn't go to any other Urgent Care. Thank you so much!
By Patient
I was taken care of quickly, everyone was very nice, professional, and knowledgeable. I was exceptionally impressed.
By HH
Extremely helpful and willing to find answers when needed. The receptionist went above and beyond.
By Patient
I went to BetterMed Urgent Care on Saturday because I was having sinus problems and then I went back again on Tuesday for a covid test. And I really like there fast turn around time
By Irene K.
BetterMed service was excellent with a good system emplace and staff that are willing to assist you for the patient needs. My wife and I visit the state of Virginia for work purpose. Due to the COVID-19 requirements, traveling overseas must have a PCR test in order to travel. My initial phone call gave me a good atmospheric from asking questions to making appointment. She discussed a proper procedures to ensure we are good for making our appointment. The day off the appointment my wife and I was treated awesome, showing the staffs professionalism and the area cleanliness. After our visit we received our results via online and staff. The redundancy results gave us a good secure feelings that the staff cares for their patients.
By Mr. J.
Went for a COVID test. It was quick and very easy. Everyone was very kind and considerate.
By Patient