They went out of their way to take care…
They went out of their way to take care of us
By Patient
Tuesday, November 10, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
4,547 reviews
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BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 3,493 reviews with 5 stars · Clear filters
They went out of their way to take care of us
By Patient
Better Med Urgent Care provided a quick and thorough response to my concerns.
By Patient
The service was excellent by everyone (staff and doctor). Very professional.
By Patient
Everyone that helped my was cordial and courteous. The doctor explained everything clearly to me and asked me follow up questions. I was not rushed out, and felt comfortable asking questions.
By Diana O.
great service and pleasant staff.
By Patient
While on a business trip from Dallas, I came into your Urgent Care one evening around 6:00pm with a piece of debris in my left eye which I was unable to extract after countless eye washes. The Nurse Practitioner who attended to me was Leslie, and I believe her last initial was K. She was very professional and was extremely cautious with the bending of my eye lid and her efforts to locate the debris and the care in which she removed it. She gave the eye a wash with a chemical and scanned it with an ultraviolet light. She stated the eye appeared to have no scratches, provided me with a prescription for antibiotic drops and I was done. BetterMed,.. SHE IS A FABULOUS KEEPER. !!! Highly recommend her care. Robert Dallas Texas
By Patient
Got my COVID test for travel. Very professional. You must make a reservation.
By Patient
Service was fast, staff were friendly and it was just to remove staples. Quite a few people in the lobby that day and they go to me quickly.
By Gary B.