Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,547 reviews
BetterMed Urgent CareSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 3,493 reviews with 5 stars · Clear filters
Staff are very professional and courteous. They take the time to answer your questions and to fully explain to you the diagnosis and what needs to be done. The wait time has always been short. The Office is always clean and has a great ambiance to make patients feel at ease. Highly recommend!!
By Shirley
Always efficient and provide excellent care! Clean environment
By Patient
Excellent, Fast, Professional and Very Informative!
By Patient: Dave & S.
Convenient, fast, friendly, knowledgeable
By Patient
Dr Juan and the entire team at the Willow Lawn location are amazing! After experiencing stomach discomfort that significantly worsened over a 48 hour period, the team ran blood and urine tests, and took X-rays to identify the cause. They also put me on IV with Zofran to rehydrate me and alleviate nausea. Dr Juan ordered a CT scan at St Mary’s and, instead of having the technician share the results or wait until the next business day, called me directly to discuss the results (diverticulitis), advise me to follow a liquid diet for the next 4-5 days until the symptoms abated, and then follow a low fiber diet for a few weeks to enable healing. He also prescribed medication and urged me to begin the course of antibiotics right away instead of waiting until the next business day since the CVS at Willow Lawn was getting ready to close. The pharmacist at CVS also called me to let me know that my prescription would be ready before they closed, noting “when Dr Juan calls in a prescription and asks that it be filled right away we make sure the order takes priority because we know the client needs our help and will be there when he says they will.” Dr Juan called me the next day to see how I was feeling as the antibiotics started to work, and a team member called me again a few days later to gauge progress. If there was a way to I could choose Dr Juan to serve as my primary care physician, I would do so in a heartbeat! The team at Willow Lawn is truly exceptional and is my first choice for providing urgent care for me and my family.
By Lauren C.
Fast and efficient.
By Patient
Always the best nurses and doctors! Waiting time is minimal!
By Patient Deborah F.
Everything went well including the speed of service. There was some awkwardness with the online sign in, but I believe that was mostly a personal use issue.
By KW
