Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,547 reviews
BetterMed Urgent CareSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 3,493 reviews with 5 stars · Clear filters
My experiences with BetterMed Urgent Care facilities and staffs have all been very good - I am taken seriously and treated respectfully, staff are confident and behave graciously/professionally.
By Michele Radell, P.
The plank road location is where my family and I go when we need emergency help. I recommend it to anyone that needs to go to urgent care. From the receptionist to the physicians, they are the best. The physicians take their time to take care of you . They are awesome 👍🏽. They even call you the next day to see how you are doing. God bless you all for your smiles and care.
By Adomail
Exceptional care, knowledgeable staff, great customer service. They really helped me by digging deeper and doing bloodwork and guided me on next steps.
By Melissa
professional and timely
By Patient
Amazing all the way around! From the front desk to the nurses and doctors!
By Carolyn R.
I have been to BetterMed probably 3-5 times in the last 2 years. The facilities are clean and modern. It is easy to check in and you are called to the back almost immediately. The doctors and nurses are top notch and I always leave satisfied with the entire process.
By Patient
Because of my practioner and her kindness, knowledge, and patience I was able to avoid my illness becoming something that could have killed me! You're the best!!
By Katie
Mary, the NP, is the BEST! She diagnosed (on spot) my injury, when another MD SAID, “0h it’s probably just a muscle strain. As a retired pharmacist, even I knew a DX X-Ray should have been performed by the MD To rule out certain issue(s). Mary said I needed to see my PC on the follow week, just to confirm her DX. I did, on the following Monday and his pre-MRI, X-Ray confirmed Mary’s clinical thoughts and findings. OrthoVirginia confirmed Mary’s, (the NP’s), preliminary findings.
By Stephen
