Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,547 reviews
BetterMed Urgent CareSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 168 reviews with 3 stars · Clear filters
I went in for a drug screening on a Saturday morning, and when I arrived they said it would "only be a few minutes wait." It turned out to be over an hour. Once I was called back the NP was great and I was out in less than five minutes.
By Patient
Response from BetterMed Urgent Care· Apr 16, 2021
Thank you for taking time to leave us feedback. We are sorry you had a longer than expected wait. We will be sure to share your feedback with the site manager.
There facility is clean and the people are courteous. But they are just going to take your money and tell you you have to go to the ER.
By Patient
Response from BetterMed Urgent Care· Apr 16, 2021
Hi There, We are sorry that you did not have a fully positive experience with us. We do have policies around certain medical conditions where we will advise an Emergency Room visit for patient safety reasons. If you have any questions regarding this policy, please send us an email at [email protected]
Not very organized. The lady at the front desk didnt know what she was doing.
By Patient
Response from BetterMed Urgent Care· Apr 16, 2021
Hi There, We are sorry that you had a negative experience with us. Thank you for taking time to leave us a review. We take feedback like this seriously and will be sharing it with the site manager.
I was the last patient of the day.... I was happy to get in to get my Covid 19 Rapid Test. But it was evident they wanted to go home. Did not take my weight or height.... asked me instead. Took a poor blood pressure reading due to not having me take my arm out of a top that was too tight! Explained the high reading to me as due to my clothing BUT did not want to take a second accurate reading. Would not go back there....
By Patient
Response from BetterMed Urgent Care· Mar 19, 2021
Hi There, Thank you for taking time to leave us a review. We are sorry to hear you did not have a fully positive experience with us. We will share your feedback with the site manager.
Very pleased with intake and professionalism with the staff. However, it’s been 2 weeks without any communications about my covid test results. I have called back multiple times. No one answers and the voicemail box for the “test result” line per their menu options has been full. I’m assuming I’m covid negative but have yet to find anyone to confirm this.
By Patient
Response from BetterMed Urgent Care· Feb 25, 2021
Hi There, Thank you for taking time to leave us feedback. I understand your frustration. Your results should be available in your patient portal, however we will share this with the site manager and someone will be reaching out.
The registrar was friendly and tried to be helpful. I was charged $50.00 to be told, by the NP that I needed to go to the emergency room. No test run, equipment used, and visit was about 3 mins. I would greatly like a refund for sending me on.
By J T.
Response from BetterMed Urgent Care· Mar 19, 2021
Hi J Tignor, Thank you for taking time to leave us a review we will be sure to share your feedback with the site manager. If you have questions regarding billing, please reach out to Tina Lester, Director of billing: [email protected]
Gets the job done. Not very professional.
By Patient
Response from BetterMed Urgent Care· Mar 19, 2021
Thank you for taking time to leave us feedback. We will be sure to share this with the site manager.
My experience with BetterMed was excellent.
By David C.
