Everything was great
The service was great, but I don't have IBS.
By G T.
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
4,547 reviews
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BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 327 reviews with 4 stars · Clear filters
The service was great, but I don't have IBS.
By G T.
Much better experience this time. Provider was amazing!
By Patient
Allison was great wait was little long
By Patient
Good doctors, long waiting
By Allison
I think most all the time you all are great. This particular trip the doctor lacked some bed side manner but other than that it was good.
By Patient
I loved Bettermed but have not been back since they changed the policy of keeping a credit card on file to automatically charge within a few days. Working in the medical field myself I know there are billing issues alot and I do not feel there is enough time to handle discrepancies before you would be charged. It is a nightmare trying to get reimbursed. Other than this one issue I have been multiple times with myself and my children for issues ranging from the flu, sinus infections to broken bones and have always had a great experience. I love the hours since I also work in a doctor office and I never have to take off for sick appointments
By Jamie S.
The service was ok, very fast attention. however, The Dr diagnostics, pneumonic, and she did not prescribe Amoxicillin. Instead she prescribe some that upset the gastritis, create more pain in stomago. But the cough and the body pain was worse.
By Olga B.
Very thoughtful and caring
By Patient