Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,547 reviews
BetterMed Urgent CareSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 378 reviews with 1 star · Clear filters
This place is crazy will never go back. They know what insurance they accept but will still run your insurance through and see you so they can get your money. Don't go here please I'd rather stay sick then go to this place I've told all my friends and family and anyone who will listen stay away from here.
By Melissa
You didn't do much of anything. Nothing was resolved. You just collected $25 to talk to me.
By Patient
Didn't give me anything at all to help with my sore throat. Gave me some thing I couldn't even gargle with.It was so thick it was a waste of money. Will never ever go back
By Patient
Horrible, I was told I had fluid in my ear and that's why I was having ear pain and had to pay almost $300. Went back when it didn't stop hurting and still nothing. So I went elsewhere. $500 later turns out it was TMJ. Thanks guys!
By Patient
I came in and could hardly walk on my leg. The doctor did not even look at it. Just wanted me to have an expensive scan to check for a blood clot. He did not even take x-rays. I thought that was the first thing doctor's do is take x-rays when a patient thinks they might have a broken leg. Weeks later when the pain was still excruciating, I went to another practice and after examining me, the doctor took x-rays and my leg was broken. For three weeks I walked around on a broken leg because BetterMed did not take x-rays and find this out. I can't believe that BetterMed did not do a better job at catching this. I will not return.
By Tammy R.
feeling really bad that day and had been for several days. Explained the systems and the doctor said it will go away nothing he could do. Well it didn't go away and I had my regular yearly appoint with my family care doctor the next week. Yes, I had a sinus infection and was given an antibiotic and yes it went away and now I am fine. I will never go to BetterMed again.
By Patient
Was not pleased due to copay and treatment. Will not be returning under any circumstances. Thank you.
By Patient
The doctor did not help dd Car took like 2 h and then he was rush me out because it was closing time. They charge like 189 for a ear infection, if you don’t have a good insurance don’t go there is ridicules, they charge double.
By Patient
