BetterMed Urgent CareReviews of bettermedcare.com

I went for a scheduled covid test and was triaged by phone in my car. Then I waited 45 minutes beyond the scheduled time to be escorted to a room for testing which took another 30 minutes. I had a driver, expecting the test to be short. Other the unexpected length of the visit, everything was perfect as usual, from.staff to facility.

Able to get Rapid COVID testing here when couldn’t elsewhere. However had to wait in car for over 45 min before called in to be seen. Nice personnel at all levels of process with timely follow-up on results.

I had an appointment for a Covid test. Understand ably, everything is unprecedented right now. However, I had an hour wait in my car.

I was seen quickly and given what I needed to feel better. Overall visit very easy. I would definitely recommend this over an ER if you can do it. Hope they are sanitizing the check in kiosks often.

The BetterMed that I went to in Fredericksburg, VA, looked very new, clean, and professional both inside and out. I was instructed to call from my auto upon arrival to sign in and then to wait in it until telephoned by the receptionist to enter. For some reason, my iPhone would not project the person's voice: they could hear me, but I could not hear them. I waited for the call to enter for about 15 minutes past my appointment time and decided to go in to see if I had missed their call altogether. The receptionist was alone and both answering the telephone and checking in patients on the computer. The phone was fairly busy, and I admired the grace and professionalism with which the receptionist handled this dual workload. Switching back and forth from phone to computer as well as being interrupted mid-entry by the telephone takes a toll on one's energy and patience, but this person managed to be friendly and helpful in both roles without missing a beat. Both the reception/check-in/waiting area and the exam room I was in were deliberately sparse on furniture and devoid of papers such as booklets or magazines. Instead, the exam room had a flat screen mounted on the wall to entertain patients as they waited (standing, with no chair to sit on). I interpreted the sparseness and lack of a chair as precise, wise adherence to the procedures designed to minimize transmission of the virus. My doctor was friendly, efficient, and skilled in administering my nasal test. She used some kind of medication on the swab and swirled it in each nostril a full 10 seconds without hurting my throat or sinuses (as I've heard rumored by some people). I took the rapid COVID-19 test and waited in the exam room about 20 minutes for the results, which the doctor explained, provided me with a copy, and asked whether I had any questions. I left feeling the personnel were very careful, caring, and professional. I just wished they would hire a telephone receptionist to assist the registration lady!

I came for urgent care- Tonsilitis-- Rebekah and Amy helped me. They did a great job and were very welcoming and warming. Their concern and diagnosis for me was spot on and it felt like they cared. I was very worried since I had been infected with COVID-19 previously. They also checked me for STD's/STI's and they came back negative.

Would be excellent except for not being able to talk to someone in the office. Maybe more help with phone answering would be good! Everyone in the office was great!

The process was very simple. The challenges in the process were in that one had to make a reservation early in the morning to have a chance of securing a spot in 3 days. Also, when we arrived for our appointment we had to wait in our car over 30 minutes. The process should be more prompt in their scheduling.