BetterMed Urgent CareReviews of bettermedcare.com

It seemed clean, courteous and fast. Thanks!

Nice staff. Fifteen minutes and you have an answer re Covid testing.

Everything went according to plan. The staff was courteous and helpful.

Everyone was fantastic and the appointment went smoothly. My only comment is that it was reiterated several times that I would receive a call regarding my results (COVID-19 test) and I would receive an email that allowed me to access results on a portal, but I never received a call. After about 30 minutes I checked my email and saw my results, which is fine with me. However, if I were a patient that could not easily access my email on a phone and was relying on the phone call, that would have been a much more stressful situation. Point being, if you confirm that results will be delivered by phone, please make sure the call is made promptly. The portal should be backup.

I went in to check out my left ear which I had been experiencing some issues and the staff and doctor took good care of me and helping me with the issue. Very friendly and professional.

The service was great.A little confusion on the phone about no computer service on my end but great over all.

Overall excellent service ON TESTING ITSELF. Seemed to be a glitch when we arrived and tried to call and announce our arrival, as instructed....but no one answered. WE were lucky to get the attention of a staff person who was assisting someone parked in the car next to ours. Not sure how long we would have sat there otherwise.

Tried several days to make an appointment for Covid antibody testing. Could not get an appointment online. Had to go to the facility to be told that appointment scheduling opens up at midnight for three days later. Don’t understand why that explanation wasn’t on the website! Would have saved me a trip. That night I waited until midnight to schedule appointment, but that night it didn’t open until 2am! What a waste of time and lack of sleep! When I get to my appointment, I explained that I thought I had Covid in December 2019. The antibody request required a blood draw, heart, lung check, etc. After the blood draw, the nurse practitioner told me that antibodies only show up for two to four weeks after illness! Had I known that, I wouldn’t have bothered wasting time, sleep, and money. Please indicate that on your website!! While the experience getting the test done was awful, the care I received was excellent. Facility clean and workers efficient. I would like to commend Tavonta Conaway, the intake person. He dealt with me when I came in angry about not getting an appointment. He calmed me down and tried his absolute best to get me an appointment and even tried other facilities. The system would not allow him to issue an appointment, but I appreciated his delightful manner and persistence. He was very busy, but took the time to help.