Monday, November 9, 2026 · Customer reviews of US businesses
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4,547 reviews
BetterMed Urgent CareSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 181 reviews with 2 stars · Clear filters
I do not like that the medical chair tables we lay on are not covered with disposable paper. There was a crusty stain on it when I was last there. Also, I often feel that the medical resolution or advice is not beneficial, and there could be more attention to detail when prescribing medications.
By Customer
Had chills and fever. Better Med only tested for flu, which was "negative". but they said take Tamiflu anyway. After another week of no improvement, I went to ER. Flu test still negative, but did chest x-ray and urinalysis. Turns out I had a UTI. BM should have done other testing.
By Patient
Honestly, while the staff were nice I had to ask for specific tests. My child went in for severe gas pains...possibly appendix related bc of where the pain was. They gave me zofran prescriptions when there was no nausea present. My child had thrown up because of the pain, not illness. They told me the wbc Was really high and I needed to get to my pediatrician ASAP and basically we’re not helpful at all. My pediatrician diagnosed my child with GAS.... said the wbc was still in a healthy range and could possibly be a little high but wasn’t even something they would have brought up.
By sgxxtwo
I wasn’t impressed with the PA I saw, typically doctors go over what medicine they are about to send into the pharmacy and he didn’t. Pharmacy said I had 4 new prescriptions and didn’t know what I was picking up or the side effects of any of them. Could have turned out to be dangerous since BetterMed doesn’t have my full medical history. I should have been on my toes more to ask yet I was feeling very sick.
By Grace R.
After i paid off my bill I asked the place to take my credit card off their records and they said that i had to go some other place to have it done .
By Patient gene C.
Waited too long for 3 patients in the clinic while I was there.
By Patient
I had a wonderful experience, but found out when I received my bill that because it was considered a urgent care facility insurance applied to to my deductible so I had to pay the bill 100%.
By Elizabeth A.
Was not impressed for being a new customer. I was left sitting for approximately 20 minutes with no one else there as a patient but me. They came in and took my blood pressure and then came back and said oh you got high blood pressure. The only reason I had high blood pressure because I was left sitting on the table for 20 minutes with my legs dangling down waiting on the doctor. Very uneasy feeling about the new place because I don’t know enough about me to even diagnose a cold.
By Patient
