Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,547 reviews
BetterMed Urgent CareSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 327 reviews with 4 stars · Clear filters
Had a very good experience. Was in and out in less than 20 minutes. Check in person was great. Doctor was fantastic. Only complaint is that the cost was triple what I have paid at other Urgent Care Facilities. Felt very safe with regard to Covid exposure as well.
By Patient
They were very fast and efficient. Friendly staff and took time to explain things The rooms were clean.
By Patient
Excellent service
By Victor O.
My only complaint is that I waited for a half hour in my car for a COVID test that took 15 seconds
By Noah
I came in for a COVID test. I was amazed that I was able to get in a couple of hours after I called. Arrived early and was ushered straight in. The staff was friendly and efficient. I was out of there in 15 minutes. Understanding the nature of the COVID testing, I knew it would take two or three days to get results. I did have to finally call after not hearing anything after four days. Overall, my experience with BetterMed was very good.
By George G.
From the moment I walk into the BetterMed office I am greeted nicely and basically no waiting time to be taken to the back. The staff is wonderful and caring as well as thorough!!! The BetterMed on Iron Creek Hwy, Chester, VA
By Sheila H.
Went for rapid test. Took about 2 hrs. Other than that, staff was very nice and professional
By Dennis
I had a walk-in COVID test. It took about 15 minutes after an hour wait in my car. Thankfully the result was negative. The Mechanicsville location was very helpful.
By Patient
